Emily Cruz
Farmersville,TX
Overview
12
12
years of professional experience
Work History
Customer Service / Logistics Coordinator
Western Packing
04.2024 - Current
- Manage customer communication regarding order changes, address updates, and troubleshooting.
- Allocate orders manually when system errors occur and ensure timely processing.
- Research Hazmat classes and apply NMFC codes to shipping documents along with DOT regulations.
- Generate Bills of Lading (BOLs), schedule pickups, and secure cost-effective shipping quotes.
- Prepare and distribute labels, close out orders, and maintain accurate documentation.
- Handle driver/customer calls regarding dock instructions and shipments.
- Ship our shipments via LTL, full truckloads or small parcel.
Project Trainer
Nevada Department of Unemployment, Maximus (Remote)
12.2020 - 09.2021
- Developed training materials and procedures aligned with state guidelines.
- Led new hire and refresher training for adjudicators, claims processors, and customer service staff.
Adjudicator
Nevada Department of Unemployment, Maximus (Remote)
08.2020 - 12.2020
- Investigated and resolved unemployment claims by interviewing claimants and employers.
Customer Service Representative
Maximus
03.2020 - 07.2020
- Processed claimant data, maintained compliance standards, and supported Census data verification.
Field Supervisor
Remarkable Pro Remodeling
12.2018 - 03.2020
- Oversaw field operations, managed vendor relationships, and ensured project budgets stayed on track.
Customer Service Representative
R.B Foundation Repair
01.2014 - 11.2018
- Delivered exceptional customer service, resolved complaints, and trained team members on-site protocols.
Education
Associate of Science - undefined
North Lake College
Irving, TX06.2020
Skills
- Logistics Coordination & Shipping Docs
- Hazmat/NMFC Research
- Customer Service & Support
- Order Management & Data Entry
- Vendor & Driver Relations
- Problem-Solving & Troubleshooting
- Team Leadership & Training
- Bilingual: English & Spanish
LANGUAGES
Fluent in English and Spanish
Timeline
Customer Service / Logistics Coordinator
Western Packing
04.2024 - Current
Project Trainer
Nevada Department of Unemployment, Maximus (Remote)
12.2020 - 09.2021
Adjudicator
Nevada Department of Unemployment, Maximus (Remote)
08.2020 - 12.2020
Customer Service Representative
Maximus
03.2020 - 07.2020
Field Supervisor
Remarkable Pro Remodeling
12.2018 - 03.2020
Customer Service Representative
R.B Foundation Repair
01.2014 - 11.2018
Associate of Science - undefined
North Lake College