Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Emily Cruz

Farmersville,TX

Overview

12
12
years of professional experience

Work History

Customer Service / Logistics Coordinator

Western Packing
04.2024 - Current
  • Manage customer communication regarding order changes, address updates, and troubleshooting.
  • Allocate orders manually when system errors occur and ensure timely processing.
  • Research Hazmat classes and apply NMFC codes to shipping documents along with DOT regulations.
  • Generate Bills of Lading (BOLs), schedule pickups, and secure cost-effective shipping quotes.
  • Prepare and distribute labels, close out orders, and maintain accurate documentation.
  • Handle driver/customer calls regarding dock instructions and shipments.
  • Ship our shipments via LTL, full truckloads or small parcel.

Project Trainer

Nevada Department of Unemployment, Maximus (Remote)
12.2020 - 09.2021
  • Developed training materials and procedures aligned with state guidelines.
  • Led new hire and refresher training for adjudicators, claims processors, and customer service staff.

Adjudicator

Nevada Department of Unemployment, Maximus (Remote)
08.2020 - 12.2020
  • Investigated and resolved unemployment claims by interviewing claimants and employers.

Customer Service Representative

Maximus
03.2020 - 07.2020
  • Processed claimant data, maintained compliance standards, and supported Census data verification.

Field Supervisor

Remarkable Pro Remodeling
12.2018 - 03.2020
  • Oversaw field operations, managed vendor relationships, and ensured project budgets stayed on track.

Customer Service Representative

R.B Foundation Repair
01.2014 - 11.2018
  • Delivered exceptional customer service, resolved complaints, and trained team members on-site protocols.

Education

Associate of Science - undefined

North Lake College
Irving, TX
06.2020

Skills

  • Logistics Coordination & Shipping Docs
  • Hazmat/NMFC Research
  • Customer Service & Support
  • Order Management & Data Entry
  • Vendor & Driver Relations
  • Problem-Solving & Troubleshooting
  • Team Leadership & Training
  • Bilingual: English & Spanish

LANGUAGES

Fluent in English and Spanish

Timeline

Customer Service / Logistics Coordinator

Western Packing
04.2024 - Current

Project Trainer

Nevada Department of Unemployment, Maximus (Remote)
12.2020 - 09.2021

Adjudicator

Nevada Department of Unemployment, Maximus (Remote)
08.2020 - 12.2020

Customer Service Representative

Maximus
03.2020 - 07.2020

Field Supervisor

Remarkable Pro Remodeling
12.2018 - 03.2020

Customer Service Representative

R.B Foundation Repair
01.2014 - 11.2018

Associate of Science - undefined

North Lake College

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Emily Cruz