Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Cunningham

Lombard,IL

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Portillos Restaurant
Villa Park, IL
11.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Crew Chief

Portillos Restaurant
Villa Park, IL
03.2021 - 11.2023
  • Managed daily operations of team members to ensure efficient and successful completion of tasks.
  • Assisted in the development of training materials for crew members.
  • Assisted in training new employees on shift operations.
  • Adhered to all health code regulations while preparing food items for customers.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Team Member

Portillos Restaurant
Villa Park, IL
10.2020 - 03.2021
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.
  • Recognized potential theft situations and alerted supervisor immediately.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Worked hard to learn required tasks quickly to maximize performance.

Server

Montecasino
Villa Park, IL
02.2018 - 11.2019
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.

Cashier

Target
Villa Park, IL
09.2017 - 02.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Willowbrook High School
Villa Park, IL
05-2018

Skills

  • Business Development
  • Business Administration
  • Marketing
  • Policy Implementation
  • Strategic Planning
  • Staff Management
  • Verbal and written communication
  • Staff Training and Development

Certification

  • ServeSafe Alcohol
  • Servesafe/FSSMC

Timeline

Manager

Portillos Restaurant
11.2023 - Current

Crew Chief

Portillos Restaurant
03.2021 - 11.2023

Team Member

Portillos Restaurant
10.2020 - 03.2021

Server

Montecasino
02.2018 - 11.2019

Cashier

Target
09.2017 - 02.2018

High School Diploma -

Willowbrook High School

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Emily Cunningham