Emily Daly
Middletown,MD
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
8
8
years of professional experience
Work History
Administrative Specialist II
The Frederick County Health Department
01.2022 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Data Entry Clerk
Direct Mail Processors
04.2021 - 01.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Substitute Teacher
Frederick County Public Schools
01.2019 - 01.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Teacher
YMCA Of Frederick County
09.2017 - 01.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Cashier
Noodles And Company
06.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Arts - Business With A Focus in Human Resources
University of Maryland Global Campus
Adelphi, MD05.2025
MBA - Liberal Studies With A Focus in Education
Frostburg State University
Frostburg, MD08.2020
Associate of Arts - Early Childhood Education
Hagerstown Community College
Hagerstown, MD05.2018
Skills
- Customer Relations
- Proofreading
- Verbal Communication
- Spreadsheet Creation
- Patient Flow Management
- Microsoft Office
- Customer Service
- Administrative Support
Timeline
Administrative Specialist II
The Frederick County Health Department
01.2022 - Current
Data Entry Clerk
Direct Mail Processors
04.2021 - 01.2022
Substitute Teacher
Frederick County Public Schools
01.2019 - 01.2021
Teacher
YMCA Of Frederick County
09.2017 - 01.2019
Cashier
Noodles And Company
06.2016 - 09.2017
Master of Arts - Business With A Focus in Human Resources
University of Maryland Global Campus
MBA - Liberal Studies With A Focus in Education
Frostburg State University
Associate of Arts - Early Childhood Education
Hagerstown Community College
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