Emily Daly
Middletown,MD
Summary
Reliable and detail-focused administrative specialist offering several years of superior staff support, including projects management, business correspondence and document storage. Expertise in maintaining, tracking and compiling data for reports. Prioritizes effectively to address competing priorities in dynamic environments. .
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Specialist
The Frederick County Health Department
Frederick, Maryland
01.2022 - Current
- Assisted Maryland Medicaid recipients in obtaining medical transportation and locating providers.
- Developed and maintained efficient filing systems for paper and electronic records.
- Managed contact lists of vendors, customers, and stakeholders per organizational policies.
- Collected customer feedback to inform management for necessary corrective actions.
- Organized files and developed spreadsheets while ensuring neatness at front desk and reception area.
- Facilitated faxing of reports and scanning of documents to support operational efficiency.
- Maintained comprehensive communication with stakeholders to enhance service delivery.
Data Entry Clerk
Direct Mail Processors
Hagerstown, Maryland
04.2021 - 01.2022
- Entered data accurately into company databases and spreadsheets.
- Assisted in maintaining database integrity by updating records regularly.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
Substitute Teacher
Frederick County Public Schools
Frederick, MD
01.2019 - 04.2021
- Delivered engaging lessons in various subjects to diverse student groups.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with full-time teachers to ensure continuity in lesson delivery and expectations.
Education
Master of Science - Business Management And Human Resources
University of Maryland Global Campus
Hyattsville, MD08-2025
Bachelor of Arts - Liberal Studies With A Focus in Education
Frostburg State University
Frostburg, MD08-2020
Associate of Arts - Early Childhood Education
Hagerstown Community College
Hagerstown, MD05-2018
High School Diploma -
Boonsboro High School
Boonsboro, MD06-2016
Skills
- Customer service
- Team collaboration
- Confidentiality maintenance
- Customer relations
- Proficient in Microsoft
- Effective communication
Certification
- Certificate in Strategic Human Resource Management (earned August 2025)
Timeline
Administrative Specialist
The Frederick County Health Department
01.2022 - Current
Data Entry Clerk
Direct Mail Processors
04.2021 - 01.2022
Substitute Teacher
Frederick County Public Schools
01.2019 - 04.2021
Master of Science - Business Management And Human Resources
University of Maryland Global Campus
Bachelor of Arts - Liberal Studies With A Focus in Education
Frostburg State University
Associate of Arts - Early Childhood Education
Hagerstown Community College
High School Diploma -
Boonsboro High School
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