Emily Daniel
Roanoke Rapids,NC
Summary
Dedicated pharmacy professional skilled in medication management and patient counseling. Strong focus on team collaboration and empathy, contributing to improved health outcomes and enhanced customer experiences in a fast-paced pharmacy environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Drugco Pharmacy
Roanoke Rapids, NC
06.2018 - Current
- Managed prescription processing and medication dispensing in compliance with regulatory standards.
- Assisted pharmacists in patient counseling and medication management for optimal health outcomes.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency.
- Maintained accurate inventory records using pharmacy management software to ensure availability of medications.
- Collaborated with healthcare professionals to resolve medication-related issues promptly.
- Implemented workflow improvements that increased accuracy in medication preparation and delivery processes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
Education
Bachelor of Science - Psychology
East Carolina University
Greenville, NC08.2026
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Team collaboration
- Insurance billing
- Pharmacist support
- Patient confidentiality
- HIPAA
- Empathy and patience
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Drugco Pharmacy
06.2018 - Current
Bachelor of Science - Psychology
East Carolina University