Emily Daughenbaugh
Plymouth
Summary
Personable and empathetic professional dedicated to patient-centered care and improving patient experiences. Extensive knowledge of healthcare protocols and patient management, with skills in effective communication and active listening. Goal is to make a positive impact on patient well-being and enhance the quality of care provided.
Overview
3
3
years of professional experience
Work History
Patient Care Specialist
Green Thumb Industries
03.2024 - Current
- Conformed to state laws governing medical cannabis in Minnesota.
- Addressed patient needs through telephone and in-person interactions.
- Collaborated with pharmacists to guarantee patients received appropriate medication.
Patient Care Administrator / Marketing Manager
Modern Point Acupuncture
04.2023 - 03.2024
- Managed clinic flow effectively to guarantee thorough and timely patient care.
- Ensured all patient records were documented correctly and swiftly, adhering to procedures.
- Assisted patients with financial and insurance inquiries, ensuring that they received the services they needed
- Answered phones to respond to customer questions, provide information and schedule appointments.
Chiropractic Assistant
The Brost Clinic
11.2022 - 04.2023
- Ensured patient records were accurate and current using Chirotouch software.
- Assisted a team of five Chiropractic Doctors in organizing appointments efficiently for more than 700 patients each week
- Mentored newly hired Chiropractic Assistants to guarantee adherence to company guidelines.
- Successfully adhered to all HIPPA guidelines to ensure patient confidentiality and rights
Sales and Service Leader
Sephora
11.2021 - 11.2022
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
Education
High School Diploma -
Robbinsdale Armstrong High School
Plymouth, MN2019
Skills
- Patient confidentiality
- Clinical assessment
- Medical terminology
- Quality improvement
- Healthcare software expertise
- Teamwork
- Problem-solving
Timeline
Patient Care Specialist
Green Thumb Industries
03.2024 - Current
Patient Care Administrator / Marketing Manager
Modern Point Acupuncture
04.2023 - 03.2024
Chiropractic Assistant
The Brost Clinic
11.2022 - 04.2023
Sales and Service Leader
Sephora
11.2021 - 11.2022
High School Diploma -
Robbinsdale Armstrong High School
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