Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Delgado

Maspeth,NY

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.


Overview

7
7
years of professional experience

Work History

Associate Banker

JPMorgan Chase
02.2024 - 09.2024
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Reception & Dental Assistant

Forest Hills Orthodontic Associates
12.2020 - 02.2024
  • Greeted and identified 50+ patients and visitors per day as they entered the office in reference to the daily schedule.
  • Successfully managed information using Cloud9 Software, including sign-in, patient records, orders, and billing with 100% accuracy.
  • Answered central telephone system and directed calls with exceptional customer satisfaction.
  • Performed administrative and clerical tasks.
  • Maintained a neat and organized front area, as well as daily office clean up tasks.
  • Received and distributed all internal mail.
  • Assisted the orthodontist during a variety of dental procedures.
  • Managed infection control by preparing and sterilizing instruments and equipment in an efficient manner.
  • Conducted panoramic x-rays as well as any other images necessary.
  • Processed over 100+ referrals while coordinating with other specialists to ensure the patients accomplished necessary and correct treatments and procedures.

Medical Records & Files Clerk

Village Park Medical
07.2020 - 10.2020
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Supported medical staff by providing organized and accurate medical records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Input data into computer programs and filing systems.

Customer Service Associate

Walgreens Co. Pharmacy
05.2019 - 10.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Assisted exterior/ interior maintenance by ensuring clean, neat orderly store condition.
  • Completed special assignments and other tasks as assigned; leading and training the summer youth employment group as well as managing deliveries from vendors.

Educational Service

Summer Youth Employment
07.2018 - 08.2018
  • Focused on work readiness, career exploration and preparing for higher education.
  • Community service orientation and reflections; pre-employment training.
  • Directed a short film on domestic violence.
  • Built lasting relationships with fellow peers and counslers.

Counsler

Varierty Boys & Girls Club Of Queens
09.2017 - 05.2018
  • Established and maintained a safe play environment for the children.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Developed and organized educational plans to maintain high academic standards through tutoring.
  • Assisted with planning and scheduling to various educational trips, motivating and encouraging children to participate in events.

Education

Liberal Arts And General Studies

Queens College
Queens, NY

High School Diploma -

Francis Lewis High School
Fresh Meadows, NY
06.2021

Skills

  • Microsoft Office (Excel, Word, Powerpoint)
  • EPIC Systems
  • Cloud9 Software System
  • Problem solving
  • Multitasking
  • Customer/patient billing
  • Scheduling and calendar management
  • Written communication
  • Interpersonal skills
  • Financial Planning
  • Branch operations

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker

JPMorgan Chase
02.2024 - 09.2024

Reception & Dental Assistant

Forest Hills Orthodontic Associates
12.2020 - 02.2024

Medical Records & Files Clerk

Village Park Medical
07.2020 - 10.2020

Customer Service Associate

Walgreens Co. Pharmacy
05.2019 - 10.2019

Educational Service

Summer Youth Employment
07.2018 - 08.2018

Counsler

Varierty Boys & Girls Club Of Queens
09.2017 - 05.2018

Liberal Arts And General Studies

Queens College

High School Diploma -

Francis Lewis High School

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Emily Delgado