Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Denman

Portage,IN

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Tocayos
Portage, IN
07.2024 - Current
  • Oversaw daily restaurant operations, ensuring high standards of food quality and customer service.
  • Trained and mentored staff on service protocols and menu knowledge to enhance team performance.
  • Resolved customer complaints promptly, enhancing guest satisfaction and loyalty through effective communication.
  • Correctly calculated inventory and ordered appropriate supplies.

Server

Dennys Corp
Portage, IN
03.2024 - 08.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted with menu knowledge, ensuring accurate order taking and food delivery.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals.

Crew Member

Chipotle
Hobart, IN
04.2023 - 08.2023
  • Prepared and assembled food items according to Chipotle's quality standards.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
  • Assisted in training new crew members on operational procedures and customer service techniques.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Restaurant Hostess

Texas Roadhouse
Portage, IN
10.2022 - 04.2023
  • Managed guest seating arrangements to optimize flow and minimize wait times.
  • Provided exceptional customer service, creating a welcoming atmosphere for patrons.
  • Coordinated with kitchen staff to ensure timely food delivery and accurate orders.
  • Assisted in training new hostesses on procedures and customer interaction techniques.

Crew Member

McDonald's
Portage, IN
08.2021 - 11.2022
  • Collaborated with team members to streamline food preparation processes, enhancing overall efficiency.
  • Monitored inventory levels, restocking supplies as needed to support uninterrupted operations.
  • Implemented best practices for food safety, reducing waste and improving product freshness.
  • Supported management in daily operations, contributing to a positive team environment and high customer satisfaction.

Education

Bachelor of Science - Nursing

Valparaiso University
Valparaiso, IN
05-2028

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Passion for customer satisfaction
  • Organization and prioritization
  • Complaint resolution

Certification

  • CPR/AED certified, American Red Cross, Expires August 2027

Timeline

Restaurant Manager

Tocayos
07.2024 - Current

Server

Dennys Corp
03.2024 - 08.2024

Crew Member

Chipotle
04.2023 - 08.2023

Restaurant Hostess

Texas Roadhouse
10.2022 - 04.2023

Crew Member

McDonald's
08.2021 - 11.2022

Bachelor of Science - Nursing

Valparaiso University
Emily Denman