Emily Diane Marks
Fairfield,CT
Overview
13
13
years of professional experience
Work History
Enterprise Account Manager
ChannelAdvisor Corporation
06.2022 - 03.2023
- Spearheaded 30+ enterprise account portfolio, surpassing revenue targets by 10% quarterly
- Negotiated contract renewals and expansions, winning numerous new deals
- Provided continuous support during product implementation, ensuring successful adoption
- Devised individualized account plans for strategic goal alignment
- Improved customer retention via proactive engagement strategies
- Drove $3.5MM in revenue for Specialty Markets Practice
Client Manager
The Gap Partnership
Rye, NY
03.2020 - 05.2022
- Cultivated relationships with 40+ Fortune 500 clients across multiple industries
- Managed client contract renewals and retention
- Presented tailored solutions to C-suite executives in conjunction with Senior Vice President
Associate Client Manager
The Gap Partnership
Rye, NY
07.2019 - 03.2020
- Managed 20 North American accounts, fostering sales growth and business development
- Generated new leads, catalyzing growth within client base
- Conducted comprehensive training for 4 Client Services Administrators, enhancing their role understanding
Customer Success Manager
The Gap Partnership
Rye, NY
07.2017 - 07.2019
- Proactively managed client relationships, ensuring customer satisfaction
- Implemented operational improvements leading to efficient resource allocation
- Orchestrated technical event logistics with precision
Operations Assistant
HB Live
North Haven, CT
12.2016 - 07.2017
- Orchestrated logistical operations for 300+ workshops annually, managing 30+ simultaneously
- Delivered portal navigation demonstrations to new and existing clients, enhancing user experience
- Produced weekly reports, providing insightful feedback to client management teams, driving program improvements
Account Executive
FCB Health
New York, NY
12.2013 - 05.2015
- Assessed campaign performance and market research to optimize strategies and maximize client engagement
- Managed project documentation and timelines, upholding regulatory compliance while handling multiple campaigns
Account Coordinator
FCB Health
New York, NY
09.2012 - 12.2013
Account Management Intern
FCB Health
New York, NY
06.2010 - 08.2011
Timeline
Enterprise Account Manager
ChannelAdvisor Corporation
06.2022 - 03.2023
Client Manager
The Gap Partnership
03.2020 - 05.2022
Associate Client Manager
The Gap Partnership
07.2019 - 03.2020
Customer Success Manager
The Gap Partnership
07.2017 - 07.2019
Operations Assistant
HB Live
12.2016 - 07.2017
Account Executive
FCB Health
12.2013 - 05.2015
Account Coordinator
FCB Health
09.2012 - 12.2013
Account Management Intern
FCB Health
06.2010 - 08.2011
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