Emily Diaz
Wilmington,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Bartender / Server
Blue Surf Arboretum West
Wilmington , NC
07.2023 - 12.2024
- Greeted frequent visitors by name and explained new promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Balanced daily registers and generated sales reports for management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Bartender
True Blue Butcher and Barrel
Wilmington , NC
03.2022 - 09.2023
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Greeted customers and provided excellent customer service.
- Poured wine, beer and cocktails for patrons.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Server
Sharkies
Wilmington, NC
01.2018 - 08.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
Education
High School Diploma -
Emsley A. Laney High School
Wilmington, NC06-2017
Skills
- Health codes compliance
- Basic accounting
- Safe service compliance
- Bar restocking
- Excellent judgment
- Changing beer kegs
- Menu memorization
- Aloha POS
- Toast POS
- Waste management and disposal
Timeline
Bartender / Server
Blue Surf Arboretum West
07.2023 - 12.2024
Bartender
True Blue Butcher and Barrel
03.2022 - 09.2023
Server
Sharkies
01.2018 - 08.2019
High School Diploma -
Emsley A. Laney High School
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