Emily Dickson
Hemet
Summary
Compassionate and resourceful Human Services Program Director with 10+ years of experience advocating for vulnerable populations, resolving client concerns, and coordinating care services. Adept at crisis intervention, field outreach, case management, and building trust with clients in high-stress environments. Proven track record of serving as a liaison between clients, healthcare systems, and support services—skills directly transferable to patient navigation. Recognized for empathy, professionalism, and communication excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Director
Family Assistance Program
01.2023 - Current
- Supported vulnerable populations (survivors of trafficking and formerly incarcerated individuals) by connecting them to housing, mental health care, and community resources.
- Provided direct crisis support and resolved client issues to ensure safety and dignity.
- Conducted outreach and intake assessments, advocating for client needs across healthcare, legal, and social systems.
- Supervised staff and trained teams in trauma-informed care and communication best practices.
- Delivered consistent updates and case progress reports to stakeholders and partners.
Lead Anti-Human Trafficking Advocate
01.2017 - 01.2019
- Supported clients daily, developed service plans, and facilitated communication with service providers.
- Addressed grievances and resolved client concerns through empathy and coordination.
- Provided non-clinical support in crisis settings and connected individuals to community services.
Youth Mentor & Case Manager
01.2013 - 01.2017
- Conducted intake interviews, identified support needs, and offered case management to at-risk youth.
- Escorted clients to appointments, ensuring follow-through and emotional support.
Education
Medical Billing & Coding -
U.E.I.
G.E.D. - undefined
San Bernardino Adult School
Skills
- Client Advocacy & Crisis Resolution
- Patient/Client Interviews & Needs Assessment
- Resource Navigation & Referral Coordination
- Cross-Agency Collaboration
- Cultural Sensitivity & Trauma-Informed Support
- Complaint Resolution & Service Improvement
- HIPAA Compliance & Confidentiality
- Strong Communication & Interpersonal Skills
Certification
- Human Trafficking Advocacy (40 HR)
- Domestic Violence Training (40 HR)
- Mental Health First Aid
- Trauma-Informed Care
- Suicide Prevention
- First Aid/CPR
- Medical Billing and Coding
Awards
CA Legislature Assembly Certificate of Recognition (2024, 2019), Community-Based Provider of the Year – Children’s Network (2015, 2017)
Timeline
Program Director
Family Assistance Program
01.2023 - Current
Lead Anti-Human Trafficking Advocate
01.2017 - 01.2019
Youth Mentor & Case Manager
01.2013 - 01.2017
G.E.D. - undefined
San Bernardino Adult School
Medical Billing & Coding -
U.E.I.
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