Summary
Overview
Work History
Education
Skills
Timeline
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Emily Dietderich

Midland,TX

Summary

Detail-oriented professional adept at time management and organizational strategies, with a strong commitment to contributing to team success. Proven ability to thrive in diverse environments while actively supporting company objectives. Eager to leverage skills and grow within an entry-level position.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

Midland Primary Care
Midland, Texas
10.2021 - 01.2025
  • Handled patient registration by managing insurance verification and coordinating with insurance companies for coverage confirmation.
  • Managed appointment scheduling and verified details to ensure accuracy.
  • Verified and maintained the accuracy of data within the patient information system.
  • Directed incoming telephone calls to appropriate departments, ensuring efficient communication flow.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Dispatcher

Action Wrecker
Midland, Texas
01.2019 - 07.2021
  • Managed business calls through a multi-line telephone system with professionalism.
  • Coordinated and dispatched drivers to accident scenes and towing sites using two-way communication equipment.
  • Ensured vehicles were handed over to customers with accurate documentation as per TDLR standards.
  • Ensured accurate maintenance of drawer tills throughout shifts.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Associate Manager

Regal Entertainment Group
Odessa, Texas
11.2013 - 08.2018
  • Strengthened public and professional relationships through dedicated customer service and effective communication.
  • Enhanced team performance by training new employees and managers in leadership and operational procedures.
  • Oversaw bank deposits, drawer tills, and safe balances to ensure financial accuracy.
  • Achieved labor cost targets by effectively overseeing hourly ticket sales.
  • Optimized inventory management by regularly monitoring and replenishing stock on a weekly basis.

Education

Associate of Arts - General Studies

Midland College
Midland, TX

Skills

  • Multitasking and organization
  • Data entry
  • Verbal and written communication
  • Information collection
  • Problem-solving
  • Phone and email etiquette
  • Cash handling expertise
  • Attention to detail

Timeline

Patient Access Representative

Midland Primary Care
10.2021 - 01.2025

Dispatcher

Action Wrecker
01.2019 - 07.2021

Associate Manager

Regal Entertainment Group
11.2013 - 08.2018

Associate of Arts - General Studies

Midland College

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Emily Dietderich