Desired Job Title
Commercial Property ManagerSenior Customer Success ManagerExecutive Assistant to the CEOOperations ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Richmond, VA, US
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Emily Douress
Richmond,VA
Work Preference
Summary
Experienced commercial property management professional with strong focus on team collaboration and achieving results. Skilled in tenant relations, lease administration, and property maintenance coordination. Reliable, adaptable, and able to meet changing needs while ensuring operational efficiency. Known for excellent communication and problem-solving abilities.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Commercial Property Manager
Harper Associates
Richmond, VA
01.2020 - Current
- Manage day-to-day operations of commercial real estate properties, including tenant relations, maintenance coordination, and regulatory compliance
- Prepare and manage annual operating budgets, expense tracking, and cost-control initiatives
- Complete annual CAM reconciliations, financial reporting, accounts payable support, and lease administration tasks
- Negotiate lease renewals and tenant-related agreements to support occupancy and retention goals
- Coordinate vendors, contractors, and capital improvement projects while tracking schedules and operational needs
- Supervise maintenance, janitorial, and security vendors to ensure property standards and operational efficiency
- Provide administrative and operational support to executive leadership, including travel coordination and confidential communications
- Provided direct customer service and support for 162 commercial clients.
Senior Customer Success Manager
BigTeams LLC
Leesburg, VA
01.2017 - 01.2019
- Managed a portfolio of B2B client accounts focused on product adoption, retention, and long-term customer satisfaction
- Led onboarding initiatives, virtual training sessions, and client webinars tailored to organizational needs
- Analyzed customer usage trends and feedback to identify opportunities for process improvements and enhanced user experience
- Collaborated cross-functionally with internal teams to communicate customer insights and support product enhancements
- Maintained strong client relationships while serving as a primary point of contact for escalations and account support
Executive Assistant to the CEO
River Creek Owners Association
Leesburg, VA
01.2016 - 01.2017
- Supported executive leadership with calendar management, meeting coordination, travel arrangements, and executive communications
- Prepared presentations, reports, correspondence, and executive materials for leadership meetings and organizational initiatives
- Assisted with budget tracking, invoice processing, and financial documentation management
- Maintained confidentiality while managing sensitive business operations and executive matters
- Coordinated administrative operations to improve scheduling efficiency and organizational workflow
Operations Manager
Ulta Beauty
Leesburg, VA
01.2014 - 01.2015
- Led daily store operations and supervised a team of 23 employees in a high-volume retail environment
- Oversaw hiring, onboarding, training, scheduling, and performance management initiatives
- Managed inventory control, vendor coordination, operational reporting, and merchandising execution
- Supported operational efficiency and customer service standards through effective team leadership and process management
Education
Bachelor of Arts - Language Studies
Millersville University of Pennsylvania
Lancaster, PA05.2014
Associate of Arts - Liberal Arts
Northern Virginia Community College
Ashburn, VA05.2012
Skills
- Commercial Property Management
- Lease Administration
- Budgeting & Forecasting
- Financial Reporting
- Tenant Relations
- Property Operations
- Executive Support
- Project Coordination
- Event Support
- Travel Coordination
- Procore
- Microsoft Office Suite
Certification
- Certified Notary Public
- Driver's License
- Previously Held Secret-Level Security Clearance
Timeline
Commercial Property Manager
Harper Associates
01.2020 - Current
Senior Customer Success Manager
BigTeams LLC
01.2017 - 01.2019
Executive Assistant to the CEO
River Creek Owners Association
01.2016 - 01.2017
Operations Manager
Ulta Beauty
01.2014 - 01.2015
Bachelor of Arts - Language Studies
Millersville University of Pennsylvania
Associate of Arts - Liberal Arts
Northern Virginia Community College