Emily Duck
Lewes,DE
Summary
Customer-oriented professional with experience maintaining branch operations. Diligently supported new account creation, deposit processing, and other account services. Focused on adhering to state and federal regulations as well as bank policies and procedures.
Overview
4
4
years of professional experience
Work History
Branch Operations
Applied Bank
Rehoboth Beach, DE
11.2022 - Current
- Performed routine audits of branch operations to identify areas for improvement.
- Trained new employees in branch operations procedures.
- Organized and maintained filing systems for all documents related to the branch operations.
- Assisted with daily branch operations including balancing cash drawers, reconciling discrepancies and preparing reports for management review.
- Tracked key performance indicators related to branch operations such as customer satisfaction scores or sales growth rates.
- Identified opportunities for improvement within the bank process to enhance efficiency and effectiveness.
- Assisted management in identifying areas needing improvement within the department.
Customer Service Manager
Acme
Rehoboth Beach, DE
09.2021 - 11.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Curbside Shopper
Giant Food Stores
Rehoboth Beach, DE
03.2020 - 11.2021
- Assisted customers with selecting items for their orders online.
- Processed customer orders accurately and efficiently.
- Maintained a clean and organized work area throughout the day.
- Verified that products chosen by customers were in stock and available for pick up.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Followed company policies regarding product returns, exchanges, and refunds.
- Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06-2020
Skills
- Product knowledge
- Time management
- Organized
- Effective communication
- Problem solving
- Leadership
- People skills
- Excellent customer service
Timeline
Branch Operations
Applied Bank
11.2022 - Current
Customer Service Manager
Acme
09.2021 - 11.2022
Curbside Shopper
Giant Food Stores
03.2020 - 11.2021
High School Diploma -
Cape Henlopen High School
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