Emily Duval, PsyD, LPCC
San Diego,CA
Summary
Enthusiastic designer, writer, and presenter of clinical training modules. Critical thinker and highly skilled idea generator in behavioral health quality assurance settings. Comfortable with remote training technology and methodologies. International experience as a speaker, co-author, subject matter expert and critical incident responder.
Overview
25
25
years of professional experience
2
2
Certifications (US & UK)
Work History
Quality Assurance Specialist
County of San Diego, Behavioral Health Services/HHSA
09.2019 - Current
- Lead trainer for Root Cause Analysis (RCA) processes for clinical staff once per quarter
- Development and maintenance of multiple internal training presentations for clinical staff
- Evaluation of behavioral health patient charts for medical necessity, quality of documentation and appropriateness of care, adult and child programs
- Engaging with program managers and quality management staff for participation in reviews, and monitoring ongoing improvements in systems
- Presenter in Clinical Case Review workgroups for analysis of care after patient death
- Presenter at QA Annual Forum meetings, 2021 & 2022
- Supporting Serious Incident Report (SIR) and report of findings (ROF) processes
- Gathering and research of monthly CME suicide data for the Suicide Dashboard; Contributing to the education of suicide postvention for programs
- Medi-Cal recertification of behavioral health programs
- Selection Source Committee voting member
- Routine use of Excel tools, PowerPoint, SharePoint, Teams, and Electronic Health Records Cerner/Citrix and SanWITS.
Private Practitioner
Self-employed
04.2019 - Current
- Evening telehealth therapy for adult clients
- Executive coaching
- Organization Development consultation
- Workplace critical incident consultation
- Podcast guest interviews
Licensed Clinical Consultant
ACI Specialty Benefits (EAP)
09.2017 - 04.2019
- Counseling, coaching, solution-focused support to employees and students
- Training material content writing and presentation in clinical subject matter
- Clinical case management for Human Resource mandated referrals
- Critical Incident Response at client locations
- Management consultations for suicide prevention and postvention
- Peer support sessions
- Travel as needed for new contract proposals
- Contract monitoring of new business
Behavioral Health Case Manager
MHN National Clinical Operations
01.2014 - 11.2016
- Telephonic case management for patients, dual diagnosis, federal compliance
- Assessments, triage, risk monitoring, utilization review, and coordination of care within multi-disciplinary clinical teams
- Initiation and coordination of clinical peer lectures
- Training of new staff in clinical systems and electronic health records
Counselor
National Health Service (NHS), Central London Community Healthcare
05.2010 - 04.2013
- Establishing and providing psychological counseling services in the Fit for Work pilot service covering three diverse boroughs
- Care coordination with Vocational Rehabilitative Case Managers and General Practitioners for reducing workplace absenteeism
- Critical Incident consultant for occupational health
- Supervision of psychology student interns
- Clinical training presenter for internal staff
- Contributor to quarterly stakeholder meetings
- Use of outcome measures for tracking objectives and Key Performance Indicators
- Endorsing industry ethics and compliance standards.
Senior Case Manager
Ceridian Lifeworks (EAP)
10.2008 - 04.2010
- Establishing, developing, and leading the Case Management department
- Directed and supervised daily team operations, updating written clinical protocols, auditing, refresher training
- Senior clinician, on-call consultant for Critical Incident Crisis Management
- Use of Key Performance Indicators for objectives metrics
- Interviewing, onboarding, and training of new staff
- Contract monitoring of new business
- Endorsing EAPA guidelines and UK (NICE) compliance standards for best practice.
Telephone EAP Counselor
Atos Healthcare (EAP)
12.2006 - 09.2008
- Critical incident support as needed
- Leading peer training sessions
- Use of Key Performance Indicators for objectives metrics
Counselor
Cardiff University Student Counseling Service
10.2005 - 05.2007
- Provided counseling to student populations
- Application of Clinical Outcomes Routine Evaluation.
Direct Sales Specialist
LucasArts Entertainment Co., LLC (division of LucasFilm, Ltd.)
01.1999 - 01.2004
- Managed online store; supervised internal company store
- Development of game-related merchandise
- Vendor and licensing processes, contracts, and scope of work approval
- Monthly inventory evaluation and orders
- Training all company store staff for daily operations
Education
PsyD - Psychology of Organization Development
07.2020
MA - Psychology/MFT concentration
05.2004
BA - Political, Legal, Economic Analysis w/International focus
01.1994
Skills
- Regulatory Compliance
- Non-compliance Assessments
- Team Collaboration
- Public Speaking
- Meeting Coordination
- Quality Assurance
- Adaptability and Flexibility
- Remote Video Conferencing
- Critical Thinking
- Facilitation Techniques
- Suicide Postvention SME
- PowerPoint
- Management Consultation
- Coaching and Development
- Training Program Design
- Virtual Training
- Process evaluation and enhancement
- Systems thinking
- Adult Learning Theory
- EMDR
- CBT
- Jungian Archetypes
Affiliations
- American Association of Suicidology
- Suicide Prevention Council, San Diego - Co-Chair, Postvention Subcommittee
- International Critical Incident Stress Foundation
Presentations And Lectures
- BHS County of San Diego Quality Improvement Annual Knowledge Forum, Reformed “TA” Process, Preparing Programs for the Medical Record Review Process, 09/2022. Annual Knowledge Forum, System of Care Suicide Data and Reminders for Risk Assessment, 08/2021
- Suicide Prevention Council subcommittees, Postvention: An Introduction to Grief After Suicide, 08/2022; Postvention in Organizations 2023-2024
- I-Merit ‘Disasters in Communities' Conference, Suicide Postvention, 04/2018, Los Angeles, CA
- Unique CAMP wellness program, Constellations, 05/2017, Big Bear, CA
- International Survivor Day Speaker, Survivors of Bereavement by Suicide, 06/2012, London, UK
- Annual Survivor Day Birmingham branch, How suicide loss influenced my experience of helping others, 05/2011, Birmingham, UK
Publications
- San Diego County Suicide Prevention Council Report Card, 2020, Postvention, How my experience as a loss survivor led me to help others, 10/2020
- Psy.D. Dissertation, Postvention in Organizations: Preparing Leaders for the Aftermath of Suicide, 07/2020
- Suicide Bereavement in the Workplace, Contributing author to A Winding Road: A Handbook for Those Supporting the Suicide Bereaved, J. Peters and M. Linn-Gust, 2010
- Managing Suicide and Sudden Death within Organisations, Co-author, pp154-158 Employee Wellbeing Support: A Workplace Resource, J. Wiley & Sons Ltd, 2008
Community Service
- Suicide Prevention Council, San Diego, CA, Postvention subcommittee Co-chair, 2020, present
- American Foundation for Suicide Prevention, San Diego, CA, Team Captain, Hike for Hope fundraiser, 2021
- International Survivor of Suicide Loss Day, Group facilitator, 2017, 2023
- Suicide Prevention and Community Counseling, San Rafael, CA, Volunteer Licensed Group Facilitator, 2015, 2017
- Suicide Prevention and Community Counseling, San Rafael, CA, Volunteer Certified Grief Counselor, 1998, 2001
Certification
- Licensed Professional Clinical Counselor, California Board of Behavioral Sciences / LPCC 683
- Accredited Psychotherapist, British Association for Counseling and Psychotherapy
Languages
French
Limited Working
Timeline
Quality Assurance Specialist - County of San Diego, Behavioral Health Services/HHSA
09.2019 - Current
Private Practitioner - Self-employed
04.2019 - Current
Licensed Clinical Consultant - ACI Specialty Benefits (EAP)
09.2017 - 04.2019
Behavioral Health Case Manager - MHN National Clinical Operations
01.2014 - 11.2016
Counselor - National Health Service (NHS), Central London Community Healthcare
05.2010 - 04.2013
Senior Case Manager - Ceridian Lifeworks (EAP)
10.2008 - 04.2010
Telephone EAP Counselor - Atos Healthcare (EAP)
12.2006 - 09.2008
Counselor - Cardiff University Student Counseling Service
10.2005 - 05.2007
Direct Sales Specialist - LucasArts Entertainment Co., LLC (division of LucasFilm, Ltd.)
01.1999 - 01.2004
California School of Professional Psychology/Alliant International University - PsyD, Psychology of Organization Development
Golden Gate University - MA, Psychology/MFT concentration
Mills College - BA, Political, Legal, Economic Analysis w/International focus
- Licensed Professional Clinical Counselor, California Board of Behavioral Sciences / LPCC 683
- Accredited Psychotherapist, British Association for Counseling and Psychotherapy
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