Emily Echeverria
Miami Springs,FL
Summary
Dedicated assistant manager with strong customer service skills and trilingual capabilities. Experienced in optimizing front desk operations and staff training to enhance guest satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager - Reception
NFC Amenity
Doral, FL
07.2022 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated communication between departments, enhancing internal collaboration and guest satisfaction.
- Assisted in scheduling appointments, optimizing time management for staff and clients.
- Maintained organized filing systems, improving document retrieval efficiency for administrative tasks.
- Trained new reception staff on procedures and best practices, fostering a knowledgeable team environment.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Imater Preparatory High School
Hialeah, FLSkills
- Trilingual
- Customer service
- Staff training and development
- Staff supervision
- Telephone skills
- Verbal and written communication
Languages
English
Full Professional
Spanish
Full Professional
Italian
Native or Bilingual
Timeline
Assistant Manager - Reception
NFC Amenity
07.2022 - Current
High School Diploma -
Imater Preparatory High School