Emily Eckmann
Norman Regional Hospital
Oklahoma City,OK
8
years of professional experience
Dynamic Patient Registration Clerk with extensive experience, excelling in patient relations and data accuracy. Proven ability to streamline workflows and enhance patient experiences through effective communication and teamwork. Skilled in medical terminology and proficient in electronic health records, ensuring reliable and efficient service delivery in fast-paced environments.
Work History
Patient Registration Clerk
3 Years 2 Months- Verified patient demographics, insurance details, and eligibility during admissions and outpatient registration.
- Collected copays, signatures, and required forms while maintaining HIPAA-compliant front desk processes.
- Monitored registration queue status to support efficient patient flow across emergency and clinic settings.
- Trained new clerks on registration procedures, system navigation, and customer service standards.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Enhanced patient experience through friendly interactions and efficient service during registration.
Patient Care Technician, ER
8 Months- Obtained vital signs and reported abnormal readings promptly to nursing staff.
- Performed EKGs and collected specimens following ER protocols and infection-control standards.
- Documented care activities accurately in electronic health records and shift reports.
- Stocked ER supplies and maintained organized, ready-to-use patient care areas.
- Adapted quickly to fast-paced emergency workflows while supporting compassionate bedside care.
- Participated in ongoing professional development opportunities, staying current on best practices in emergency medicine and patient care techniques.
Patient Access Registrar
1 Year 4 Months- Streamlined patient registration workflows to improve check-in accuracy and reduce delays.
- Verified insurance eligibility, benefits, and authorizations using electronic health record systems.
- Collected and updated demographic, guarantor, and coverage information with strict data accuracy.
- Coordinated patient scheduling, admissions, and referrals while supporting clinical and front-desk teams.
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
Front Desk Clerk
3 Years 2 Months- Directed front desk operations, greeting customers and routing inquiries to appropriate workforce services.
- Managed multi-line phone traffic, scheduling appointments and delivering accurate information to job seekers.
- Processed customer intake paperwork, verifying records and maintaining organized case files.
- Coordinated daily workflow with staff, ensuring timely service at Iowa Workforce reception area.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Education
High School Diploma
CNA Certification
Skills
Professionalism and etiquette
Strong organization
Medical terminology
Data entry proficiency
Healthcare industry
Patient relations
Teamwork and collaboration
Multitasking
Reliability
Excellent communication
Team collaboration
Adaptability and flexibility
Patient scheduling
Patient registration
Computer literacy
Time management abilities
Timeline
Patient Care Technician, ER
Norman Regional Hospital
02.2026 - 10.2026Read More
Patient Registration Clerk
Norman Regional Hospital
08.2023 - CurrentRead More
Patient Access Registrar
OU
03.2022 - 07.2023Read More
Front Desk Clerk
Iowa Workforce
01.2019 - 03.2022Read More
Newcastle High School
High School Diploma
Read More
Iowa Western Community College
CNA Certification
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