Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Eldred

Golendale ,WA

Summary

Dynamic Client Service Representative with a proven track record at Riverview Bank, excelling in customer support and payment processing. Recognized for enhancing service quality and maintaining customer data confidentiality. Adept at resolving issues with a focus on customer satisfaction, demonstrating strong teamwork and collaboration skills in high-pressure environments.


Overview

4
4
years of professional experience

Work History

Client Service Representative

Riverview Bank
09.2024 - Current
  • Provided support in resolving customer issues, enhancing overall service quality.
  • Utilized banking software to maintain accurate client records and document interactions efficiently.
  • Handled cash transactions with precision, ensuring compliance with security protocols.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Wine Server

Maryhill Winery
04.2022 - 09.2024
  • Provided exceptional customer service by accurately taking and delivering wine orders.
  • Maintained knowledge of wine varieties to assist guests with selections and pairings.
  • Ensured cleanliness and organization of service areas to enhance guest experience.
  • Collaborated with kitchen staff to coordinate timely service and fulfill guest requests.
  • Processed payments efficiently, ensuring accuracy in transactions and record-keeping.

Guest Service Representative

Quality Inn & Suites
07.2021 - 04.2022
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted guests with check-in and check-out procedures, ensuring a seamless experience.
  • Managed reservation systems, updating guest information for accuracy and efficiency.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Education

High School Diploma -

Goldendale High School
Goldendale, WA

No Degree - Cosmetology

Paul Mitchell The School
Richland, WA
05-2022

Skills

  • Customer support
  • Payment processing
  • Customer focus
  • Call center experience
  • Customer service
  • Customer data confidentiality
  • Teamwork and collaboration

Work Type

Full TimePart Time

Work Location

Remote

Timeline

Client Service Representative

Riverview Bank
09.2024 - Current

Wine Server

Maryhill Winery
04.2022 - 09.2024

Guest Service Representative

Quality Inn & Suites
07.2021 - 04.2022

High School Diploma -

Goldendale High School

No Degree - Cosmetology

Paul Mitchell The School

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