Emily Espinoza
Cedar Hill
Summary
Motivated professional with several years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Nekter Juice Bar
Cedar Hill
03.2024 - Current
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Oversaw daily operations of store, managing staff and inventory to ensure efficient function
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Established clear communication channels between staff to enhance workflow and collaboration
- Leveraged knowledge of company products to recommend and up-sell items based on customer needs.
- Organized company merchandise and displays to increase brand awareness and product sales
Trainer
Chick-fil-A
Cedar Hill
09.2021 - 05.2023
- Train new employees using Chick-fil-A procedures; documented their progress in learning varying positions
- Delivered constructive feedback on employee performance during training sessions to enhance skill development.
- Educated employees on proper use of organization's products and systems
- Took ownership of shift lead responsibilities; supported team members during peak hours and resolved guest issues promptly.
- Conducted daily audits of guest experience; ensured adherence to Chick-fil-A procedures in order taking and delivery while providing actionable feedback.
- Adapt well to a fast-paced environment; frequently working drive-thru during peak hours
Education
Bachelor - Business Management/Marketing
University of Texas At Arlington
Arlington, TX05-2026
Skills
- Team Leadership
- Customer Service
- Money Handling
- Microsoft Office
- Time Management
- Organization Skills
- Team-oriented
- Effective communication
- Communication Skills
Languages
- Spanish
- English, advanced
- Spanish, advanced
Volunteer Work
Avance North Texas
- Served as aide for teachers during lessons
- Helped with material needed for lessons
Timeline
Assistant Manager
Nekter Juice Bar
03.2024 - Current
Trainer
Chick-fil-A
09.2021 - 05.2023
Bachelor - Business Management/Marketing
University of Texas At Arlington