Emily Ogaz
El Paso,US
Summary
Administrative professional with a strong background in case management and law enforcement, streamlining office operations and enhancing service delivery. Experienced in training staff, managing multi-line calls, and optimizing executive schedules to improve responsiveness and efficiency.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Chenega Corporation
El Paso, TX
04.2021 - 11.2023
- Organized executive calendars and scheduled appointments to enhance leaders' time management and optimize daily operations
- Planned meetings and recorded detailed minutes to ensure accurate follow-up actions
- Composed and distributed emails, memos, letters, faxes and forms to support office communication
- Prepared regular reports for leadership to facilitate informed decision-making and accurate record keeping
- Established and maintained a filing system to enable quick document retrieval and protect records
- Modified office guidelines to enhance consistency and efficiency. and procedures to align with operational needs and ensure consistent practices
- Maintained and updated contact lists to ensure timely communication with clients and partners
- Arranged and confirmed travel plans to ensure seamless executive visits. and coordinated itineraries for executives and visitors
- Submitted and reconciled expense reports to ensure accurate accounting and timely reimbursement
- Served as primary point of contact for internal and external clients, managing inquiries and requests
- Coordinated with executive and senior assistants to manage senior manager requests and scheduling
- Protected sensitive information by enforcing privacy policies and secure filing practices
- Supported HR and scheduling teams with administrative tasks to improve team organization
- Improved appointment scheduling process, enhancing executive time allocation and meeting flow
- Implemented organized filing practices, increasing access speed and reducing retrieval time
- Created centralized tracking for office supplies, improving inventory oversight and lowering waste
- Enhanced team collaboration and communication through comprehensive administrative support
- Managed multi-line phone system, routed calls, and delivered messages to support cross-departmental operations
- Answered and directed multi-line calls, routed messages, and greeted visitors to maintain office flow
Case Manager
Laredo Technical Services, Inc
El Paso, TX
04.2021 - 04.2022
- Assessed client needs and developed individualized treatment plans, monitoring progress and adjusting care
- Conducted intake interviews to determine need for medical, psychosocial, and psychiatric evaluations
- Admitted new clients by verifying records, conducting orientations, and initiating intake processes to ensure smooth onboarding and accurate service delivery
- Established client schedules and coordinated services and transportation to support treatment adherence
- Monitored case progress, intervened in crises, and advocated for additional services and entitlements
- Communicated client status in weekly interdisciplinary meetings and documented treatment barriers
- Prepared and coordinated discharge plans, trained family members, and arranged post-discharge resources
- Improved staff competence by providing educational materials and evaluating application to treatment
- Prepared reports by analyzing treatment data and compiling statistics to support grant applications and inform program improvements
Human Resources Assistant/Receptionist
dmDickason Personnel Services
El Paso, TX
10.2020 - 12.2020
- Administered applicant tests and scored results to verify candidate skills, aiding informed hiring decisions
- Scheduled and coordinated candidate and examination appointments to ensure timely recruitment progress
- Conducted new-employee orientation and maintained onboarding records to facilitate smooth early integration
- Compiled and analyzed employee data reports to support HR reporting and decision making
- Collected time and attendance data and prepared payroll reports for accurate payroll processing
- Managed incoming phone calls to ensure efficient communication, relayed messages, and managed office supplies to maintain front-desk operations
- Provided accurate in-person and phone/email information to employees and visitors
- Protected confidential HR information and maintained privacy of employee records
- Monitored visitor access, logged entries, and issued badges to maintain office security
- Received, sorted, and distributed mail and deliveries to support office workflow
- Updated calendars and scheduled meetings to organize office and executive time
- Maintained office expense records and tracked costs to support budgeting and reporting
Fire Department COVID-19 Testing
dmDickason Personnel Services
El Paso, TX
06.2020 - 09.2020
- Implemented strict infection-control protocols at testing site, minimizing patient exposure risk
- Addressed patient concerns promptly, reinforcing high service standards and public trust
- Detailed client interactions, aiding management in identifying recurring issues
- Scheduled consultations between prospects and sales reps, improving client follow-up consistency
- Called prospective clients to engage them in conversation about services prospective clients from provided lists and accepted inbound inquiries
Correctional Officer III TDCJ
Texas Department Criminal Justice
Wichita Falls, TX
04.2019 - 10.2019
- Supervised inmate movement and activities to maintain secure custody and orderly facility operations
- Maintained inmate care and correctional treatment while enforcing facility policies and safety standards
- Ensured continuous custody and conducted frequent headcounts to uphold accountability
- Escorted and transported inmates within secured areas in accordance with legal and policy requirements
- Conducted searches of inmates, visitors, and mail for contraband to enhance institutional security
- Enforced rules and regulations governing inmate conduct to preserve safety and institutional order
- Intervened in physical confrontations to protect staff and inmates and restore control to the unit
911 Telecommunications
El Paso Fire Department
El Paso, TX
01.2025 - 03.2025
- Answered emergency and non-emergency lines, triaged caller information, and dispatched appropriate units.
- Followed EMD protocols to provide pre-arrival instructions, reducing time-to-first-intervention for callers.
- Trained firefighters on portable radio procedures and battery care, improving on-scene communication reliability.
- Executed RF interference scans with a spectrum analyzer, enhancing signal clarity for dispatch operations.
- Coordinated tower access and grounding upgrades with contractors, ensuring compliance with municipal safety and code standards.
- Inspected tower structural bolts and grounding paths, documenting hazards and recommending repairs to compliance teams.
- Implemented structured cabling labeling system for stations, shortening fault isolation time during emergencies.
- Created preventive maintenance checklist for repeaters and dispatch consoles, minimizing unscheduled downtime during shifts.
Education
Bachelors Degree - Criminal Justice
The University of Texas at El Paso
El Paso, TX01-2019
Associates Degree - Criminal Justice/Psychology
El Paso Community College
El Paso, TX01-2017
High School Diploma - Criminal Justice
Mountain View High School
El Paso, TX01-2015
Skills
- Inventory control, Windows, Human resources, Training & development, Bilingual, Front desk, Administrative experience, Conflict management, Law Enforcement, Intake Experience, Case Management, Office Administration, Customer service, Computer skills, Microsoft Excel, Paralegal experience, Organizational skills, English, Microsoft Outlook, Time management, Data Entry, Level II, Level III, Data analysis, Adaptability, Immigration law, Adjudication, Security checks, Fraud detection, Legal writing, Policy enforcement, Interviewing, Report preparation, Documentation, Decision making
- Calendar management
- Document preparation
- Multi-line phone management
- Project coordination
Personal Information
- Title: Administrative Assistant
- Nationality: American
- Driving License: Driving license Class C
Languages
Spanish (Native), English (Native)
Timeline
911 Telecommunications
El Paso Fire Department
01.2025 - 03.2025
Administrative Assistant
Chenega Corporation
04.2021 - 11.2023
Case Manager
Laredo Technical Services, Inc
04.2021 - 04.2022
Human Resources Assistant/Receptionist
dmDickason Personnel Services
10.2020 - 12.2020
Fire Department COVID-19 Testing
dmDickason Personnel Services
06.2020 - 09.2020
Correctional Officer III TDCJ
Texas Department Criminal Justice
04.2019 - 10.2019
Bachelors Degree - Criminal Justice
The University of Texas at El Paso
Associates Degree - Criminal Justice/Psychology
El Paso Community College
High School Diploma - Criminal Justice
Mountain View High School