Emily Fancera
KNOXVILLE,Tennessee
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
The Columns
06.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Waitress
The Columns
05.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Studying Supply Chain Management -
The University of Tennessee - Knoxville
Knoxville, TN05.2026
High School Diploma -
Manasquan High School
Manasquan, NJ06.2022
Skills
- Customer Service
- Order Management
- Sales Techniques
- Staff Management
- Schedule Coordination
- Customer Engagement
- Operations Management
- Recruitment
Timeline
Restaurant Manager
The Columns
06.2023 - Current
Waitress
The Columns
05.2021 - Current
Studying Supply Chain Management -
The University of Tennessee - Knoxville
High School Diploma -
Manasquan High School
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