Emily Farque
Alexandria,LA
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in office management with strong ability to multitask and function effectively in high-pressure environments. Dependable and detail-oriented to manage multiple tasks and priorities. Known for strategic planning skills and commitment to achieving company goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Cc’s Coffee House
Pineville, LA
09.2020 - Current
- Held accountable and trusted with daily access to the store safe, cash deposits, and transporting deposits to and from the bank weekly.
- Created inventory guides and performed regular audits to maintain accuracy with new or returning campaigns.
- Created, reviewed, and adjusted employee shift schedules by staffing needs in compliance with applicable labor laws.
- Updated and maintained databases to issue employees weekly cash, debit, and credit card tips.
- Conducted routine cleanings and maintenance on mechanical systems and industrial equipment.
- Organized weekly meetings with department heads to review progress on priorities and key objectives.
- Onboarded, mentored, and coached new and current employees on store policies, procedures, and customer service standards.
- Addressed complaints and frustrations from customers by empathetically listening, recording details, and ensuring customers leave with their issues resolved and satisfied with their service.
- Conducted regular performance reviews of staff members in order to identify areas for improvement and issue raises.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Restaurant Hostess
Swamp Daddy's Crawfish
Alexandria, LA
02.2019 - 05.2022
- Relayed food and drink orders to servers.
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Accepted payments from guests for dine-in and take-out foods.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Performed opening and closing duties such as restocking supplies, cleaning work areas, and maintaining bathroom cleanliness.
Food Runner and Hostess
Buckets Crawfish and seafood
Pineville, LA
10.2019 - 08.2020
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Assisted with clearing plates from tables after meals were completed.
- Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
- Greeted guests with friendliness and professionalism.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Performed daily side work duties such as restocking bar supplies, service stations, and rolling silverware.
- Managed multiple food orders simultaneously, prioritizing based on table order, cooking time, and customer needs.
Education
Medical Billing And Coding
Louisiana State University
Eunice, LAHigh School Diploma -
Tioga High School
Skills
- Cash handling
- Organized
- Inventory management
- Scheduling
- Issue resolution
- Attention to detail
- Food safety
- Cleanliness standards
- Memory retention
- Positive and professional
- Order accuracy
- Conflict resolution
- Employee training
- Effective communication
- Multitasking
- Task prioritization
- Microsoft
- Point of sale (POS) system operations
Timeline
Assistant Store Manager
Cc’s Coffee House
09.2020 - Current
Food Runner and Hostess
Buckets Crawfish and seafood
10.2019 - 08.2020
Restaurant Hostess
Swamp Daddy's Crawfish
02.2019 - 05.2022
Medical Billing And Coding
Louisiana State University
High School Diploma -
Tioga High School