Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Feckley

Cleveland

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Hotel Cleveland as a Server. Proven ability to multitask and enhance guest experiences while managing cash handling and service planning. As a Chemical Dependency Case Manager, effectively built rapport and coordinated resources for families in crisis, demonstrating problem-solving and attention to detail.

Overview

5
5
years of professional experience

Work History

Server

Hotel Cleveland
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Chemical Dependency Case Manager

Evolve Behavioral Health
04.2020 - 08.2024
  • Established rapport with clients by building trust, demonstrating empathy, and actively listening to their concerns throughout the case management process.
  • Delivered ongoing training on topics such as child development, positive discipline techniques, and substance abuse prevention for caregivers in the program.
  • Provided support to families in crisis by coordinating emergency services and appropriate resources.
  • Maintained accurate documentation of all case management activities for compliance with state regulations and agency policies.
  • Enhanced communication between team members by organizing regular case review meetings, promoting information sharing, and fostering a collaborative work environment.

Education

High School Diploma -

Parma Senior High
Parma, Oh
06-2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Service planning

Timeline

Server

Hotel Cleveland
08.2024 - Current

Chemical Dependency Case Manager

Evolve Behavioral Health
04.2020 - 08.2024

High School Diploma -

Parma Senior High