Overview
Work History
Education
Languages
Extra Curricular's
Timeline
Generic

Emily Feng

Carrollton,TX

Overview

3
3
years of professional experience

Work History

Culture Coach

Costco
Lubbock , TX
09.2024 - Current
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Guided new hires in understanding Costco's mission statement and code of ethics, fostering alignment with company values.
  • Delivered constructive feedback to employees, focusing on critical areas of improvement while recognizing their strengths to encourage growth and development.

Membership

Costco
Lubbock, Texas
08.2024 - Current
  • Clearly and confidently explained the various Costco membership options, including Gold Star, Executive, and Business memberships, detailing their benefits and costs to help customers select the membership that best fits their individual or family needs.
  • Highlighted how the credit card enhances the Costco experience by allowing members to earn more rewards, save money, and maximize the value of their membership.
  • Proactively introduced the Costco Anywhere Citi Visa® Card, emphasizing its valuable perks, such as cashback rewards on eligible purchases, including Costco transactions, gas, travel, and dining.

Cashier

Costco
Lubbock, Texas
10.2021 - Current
  • Welcomed customers warmly, and provided detailed answers to their questions about the store's products and services, consistently going above and beyond to ensure a positive shopping experience.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

Education

Human Sciences - Human Development and Family Studies

Texas Tech University
Lubbock
05-2025

Texas Tech University
Lubbock, TX

Languages

Chinese (Cantonese)
Native/ Bilingual
American Sign Language
Limited

Extra Curricular's

  • First-Generation Student Program

Encourage first-generation students to improve their social skills and gain confidence in pursuing new goals by taking small, manageable risks and gradually expanding their comfort zones. Emphasize the importance of understanding the program’s purpose and ensuring access to resources that support their unique needs on campus.

Timeline

Culture Coach

Costco
09.2024 - Current

Membership

Costco
08.2024 - Current

Cashier

Costco
10.2021 - Current

Human Sciences - Human Development and Family Studies

Texas Tech University

Texas Tech University

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Emily Feng