Navinka Williams
South Holland,IL
Summary
Proactive professional with a background in education and banking. Exceptional client interaction and customer service abilities. Recognized for strong group leadership and collaborative skills, dedicated to enhancing student engagement and promoting positive (school) climates through tailored support and effective conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Culture and Climate Coach
Dolton School District 149
08.2025 - Current
- Collaborate with teachers to align coaching strategies with curriculum objectives and student needs.
- Serve as a liaison between administration, faculty, parents, and students to address concerns related to discipline and school climate.
- Utilize restorative practices and conflict resolution strategies.
- Facilitate peer mediation sessions promoting conflict resolution skills among students.
Substitute Teacher, K-8
Dolton School District 149, Prairie Hills School District 144
08.2022 - 08.2025
- Developed lesson plans to align with curriculum standards and accommodate diverse learning needs.
- Implemented classroom management techniques to maintain an engaging and productive learning environment.
- Provided individualized support to students requiring additional assistance or special accommodations.
- Collaborated with teachers to support student achievement and address behavioral challenges effectively.
Banker
BMO Harris Bank
12.2018 - 08.2022
- Cultivated customer relationships to enhance client satisfaction and retention.
- Assisted clients with account inquiries, transactions, and problem resolution.
- Processed loan applications and facilitated approvals to expedite funding timelines.
- Analyzed customer needs to recommend tailored banking solutions that meet goals.
Retail Assistant Branch Manager
Woodforest Bank
09.2016 - 11.2018
- Led daily branch operations, ensuring compliance with policies and procedures.
- Mentored and trained staff on customer service excellence and sales techniques.
- Developed strategies to enhance branch performance and drive customer satisfaction.
- Fostered positive relationships with local businesses to strengthen community engagement efforts.
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Manchester, NH01-2025
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
Certification
- Illinois Substitute Teaching License
- Illinois Paraprofessional Educator Endorsement
Timeline
Culture and Climate Coach
Dolton School District 149
08.2025 - Current
Substitute Teacher, K-8
Dolton School District 149, Prairie Hills School District 144
08.2022 - 08.2025
Banker
BMO Harris Bank
12.2018 - 08.2022
Retail Assistant Branch Manager
Woodforest Bank
09.2016 - 11.2018
Bachelor of Arts - General Studies
Southern New Hampshire University