Emily Fernandez
Bradenton,FL
Summary
Dynamic professional with a proven track record at Brookdale Senior Living Facility, enhancing resident engagement and emotional well-being through innovative activities and personalized care. Excelled in customer satisfaction and complaint resolution, showcasing exceptional reliability and computer skills. Achieved increased customer loyalty through empathetic service and efficient problem-solving.
Overview
4
4
years of professional experience
Work History
Resident Engagement Assistant
Brookdale Senior Living Facility
08.2023 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
Activities Assistant
Inspired Living
12.2022 - 06.2023
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
Customer Service Cashier
Acapulco Tropical
11.2020 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Associate of Arts - Psychology
State College of Florida
Bradenton, FL07-2026
Skills
- Treatment Planning
- Fast learner
- Senior living experience
- Customer satisfaction
- Computer skills
- Reliability and punctuality
- Emergency management
- Data entry
- File and record keeping
- Customer complaint resolution
- Guest services
- Cash handling expertise
Languages
English
Spanish
Timeline
Resident Engagement Assistant
Brookdale Senior Living Facility
08.2023 - Current
Activities Assistant
Inspired Living
12.2022 - 06.2023
Customer Service Cashier
Acapulco Tropical
11.2020 - 12.2022
Associate of Arts - Psychology
State College of Florida
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