Lily Headley
Orange,NJ
Overview
5
5
years of professional experience
Work History
Resident Engagement Assistant
Brookdale Senior Living
11.2022 - Current
- Factored in the abilities, needs, and interests of 90 residents in the development of events and programs.
- Facilitated large group, small group, and one-on-one activities and programs with the community residents.
- Launched new initiatives based on resident and family feedback surveys, demonstrating responsiveness to evolving needs within the community.
Front Desk Concierge
Brookdale Senior Living
11.2022 - Current
- Maintained up-to-date knowledge of facility policies, procedures and events, ensuring accurate information was communicated to residents, families, and guests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies.
Health Screener
Brookdale Senior Living
01.2022 - 03.2023
- Collaborated with the facility's health and wellness department to provide comprehensive health assessments for residents, staff, and third-party visitors.
- Educated residents, families, staff, and visitors on preventative measures, promoting overall wellness and reducing the risk of illness.
- Maintained accurate records of test results and vaccinations, up. to par with the Department of Health standards.
Enrichment Program Counselor
STRIVE
07.2019 - 01.2022
- Delivered personalized educational, behavioral, and emotional support to 20 students.
- Collaborated with after school program teachers and counselors to design unique and engaging activities for students.
- Learned and adapted quickly to new technology and software applications.
- Connected students and families with available and relevant learning and community resources.
CAST Supplemental Instructor
Montclair State University
07.2020 - 08.2021
- Collaborated with professors and up to 30 students to complete class assignments, identify difficulties with course materials and expectations, and develop personalized action plans.
- Provided one-on-one and small group instruction to students learning the basics to first-year college writing.
- Updated logs and student documentation to track progress and keep records current.
CAST Peer Tutor
Montclair State University
02.2019 - 08.2021
- Collaborated with students to complete homework assignments, identify lagging skills and develop action plans.
- Developed student confidence through attentive instruction in first-year college writing, applying positive reinforcement strategies.
- Created personalized handouts, study guides, and materials to boost student knowledge.
Education
Bachelor of Arts - Family Science And Human Development
Montclair State University
Montclair, NJ08.2021
Skills
- Verbal and written communication
- Analytical and Critical Thinking
- Leadership
- Cultural Awareness and Sensitivity
- Flexible and Adaptable
- Self-Directed
Timeline
Resident Engagement Assistant
Brookdale Senior Living
11.2022 - Current
Front Desk Concierge
Brookdale Senior Living
11.2022 - Current
Health Screener
Brookdale Senior Living
01.2022 - 03.2023
CAST Supplemental Instructor
Montclair State University
07.2020 - 08.2021
Enrichment Program Counselor
STRIVE
07.2019 - 01.2022
CAST Peer Tutor
Montclair State University
02.2019 - 08.2021
Bachelor of Arts - Family Science And Human Development
Montclair State University