Emily Fieseler
Las Vegas,NV
Summary
Dedicated service manager with proven skills in managing service requests, enhancing customer satisfaction, and resolving conflicts efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Manager
Innovative Network Solutions
Las Vegas, Nevada
01.2025 - Current
- Managed service requests and escalated issues to ensure timely resolution.
- Coordinated with technical teams to address customer inquiries and technical challenges.
- Monitored customer feedback to improve service delivery and client satisfaction.
- Facilitated communication between clients and internal teams to resolve concerns promptly.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Managed multi-line phone systems, directing calls to appropriate personnel.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Coordinated calendar schedules for client appointments.
Server
Rosatis Authentic Chicago Style
Las Vegas, Nevada
12.2023 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Coordinated food and beverage orders during peak hours, ensuring timely service and customer satisfaction.
- Addressed customer complaints promptly, improving overall dining satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Trained new servers on menu items and service standards to uphold quality and consistency.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions accurately and processed payments smoothly.
Education
High School Diploma -
Veterans Tribute CTA
Las Vegas, NV05-2024
Skills
- Service management
- Relationship management
- Technical troubleshooting
- Time management
- Appointment scheduling
- Conflict resolution
- Team collaboration
- Feedback analysis
- Critical thinking
- Supply ordering
- Effective communication
- Reliable and responsible
Certification
Food Handlers Certification
Timeline
Service Manager
Innovative Network Solutions
01.2025 - Current
Server
Rosatis Authentic Chicago Style
12.2023 - Current
High School Diploma -
Veterans Tribute CTA