Emily Fitzgerald
Thompson,CT
Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Training in exceptional customer service and leadership experience. Motivated to learn, grow and excel in future endeavors.
Overview
12
12
years of professional experience
Work History
Assistant Manager of Operations
Al Lane's The Racing School
Thompson, CT
10.2021 - Current
- Complete 9-weekend events throughout year with designated staff/part-time seasonal position
- Enhance employee management by developing schedules, tracking time, and administering payroll
- Monitor employee productivity and optimize procedures to reduce costs
- Maximize profits by reducing waste in payroll administration and increasing sales
- Process sales transactions for cash, debit, and credit purchases
- Assist in running daily event operations
- Check-in with customers to ensure their experience with company meets their expectations and field inquiries and recommendations
Director of Guest Services
Thompson Speedway Motorsports Park
Thompson, CT
03.2019 - 05.2022
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Interacted with all guests in attendance to ensure their needs and expectations were met
- Handled daily business phone calls and email inquiries
- Accessed and adjusted company event booking system and website with constant updates for guest convenience
- Filed company paperwork and important information accordingly through company's main database
- Remained available up to 16 hours per day, 7 days per week to respond to guest and co-worker needs, complaints, or inquiries
Ice Cream Server
Bogey's Ice Cream
Thompson , CT
06.2017 - Current
- Work seasonal part-time hours from July - September
- Greet incoming customers and provided reliable, friendly customer service
- Process sales transactions for cash, debit, and credit purchases
- Maintain menu knowledge to provide recommendations and answers to customer questions
- Provide details on seasonal flavor availability, ice cream source, allergens, and specials
- Help patrons decide which flavor to choose according to preferences and tastes
- Perform serving, cleaning, and stocking to high standards and provide excellent customer satisfaction
- Maintain proper sanitation protocols when prepping both food and ice cream
- Cook and prepare meals for customers
Function Server
Raceway Restaurant
Thompson, CT
05.2017 - 11.2020
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Moved and set up seating, and prepared extra silverware and dinnerware prior to arrival of large groups.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Practiced proper food handling to ensure safety of all consumers
- Set up and broke down event rooms for proper events
Education
Bachelor of Science in Business Administration - General Business
Nichols College
Dudley, MA05.2023
Skills
- Operational Excellence
- Sales Tracking
- Leadership Experience
- Money Handling
- Computer Proficiency
- Microsoft Applications (Excel, Word, PowerPoint, Delve)
- Communication Skills
- Attention to Detail
Timeline
Assistant Manager of Operations
Al Lane's The Racing School
10.2021 - Current
Director of Guest Services
Thompson Speedway Motorsports Park
03.2019 - 05.2022
Ice Cream Server
Bogey's Ice Cream
06.2017 - Current
Function Server
Raceway Restaurant
05.2017 - 11.2020
Bachelor of Science in Business Administration - General Business
Nichols College