Emily Floyd
Jasper,TN
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Property Manager
PMI Chattanooga
Chattanooga, TN
03.2023 - Current
- Managed all maintenance requests from tenants in a timely manner.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Customer Service Professional
H&r Block
Kimball, TN
12.2023 - 03.2024
- Maintained knowledge of product information, pricing, promotions, and policies.
- Developed strong relationships with customers by providing personalized attention and care.
- Updated client records according to changes in contact details or preferences.
- Participated in training sessions to stay current on new products and services.
- Utilized multiple communication channels while interacting with customers.
- Adhered strictly to confidentiality requirements regarding customer information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
Education
Associate of Science - Business Administration And Management
Chattanooga State Community College
Chattanooga, TN01-2026
High School Diploma -
Whitwell High School
Whitwell, TN12-2023
Skills
- Lease administration
- Work order monitoring
- Debt control
- Tenant relations
- Skilled multi-tasker
- Property tours and inspections
- Database management
- Preparing property agreements
- Customer service-focused
- Marketing and advertising
- Accounting operations
- Multi-line telephone operations
- Money handling
- Follow-up skills
- Coordination
- Office equipment proficiency
- Time management
- Spreadsheets
- Multitasking and organization
- Adaptive team player
- Relationship building
- Punctuality and reliability
- Problem resolution
- Computer proficiency
- Inbound and outbound calling
- Paperwork processing
- Positive and professional
Accomplishments
- Public speaking award
Languages
Spanish
Limited
Certification
- OSHA 10 certified
Timeline
Customer Service Professional
H&r Block
12.2023 - 03.2024
Property Manager
PMI Chattanooga
03.2023 - Current
Associate of Science - Business Administration And Management
Chattanooga State Community College
High School Diploma -
Whitwell High School
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