Emily Ford
Stanwood,IA
Summary
Highly-motivated employee with desire to take on new challenges. Dedicated to cultivating positive student, family and staff connections. Conscientious and self-directed professional with a strong work ethic; adept at mastering new skills.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Lisbon Community School District
Lisbon, IA
08.2019 - Current
- Prepare and serve breakfast and lunch meals according to menu plans, nutritional standards and recipes.
- Serve students, staff, and guests with friendliness and professionalism.
- Participate in ongoing training to enhance job skills and knowledge.
- Multi-task in order to provide exceptional service in a fast-paced environment.
Help Desk Associate
US Cellular Wireless
Marion, IA
08.2009 - 05.2014
- Utilized multiple computer programs to resolve escalated customer complaints regarding billing and service issues.
- Provided guidance to Customer Service associates regarding company policy, the location of intranet resources, and advanced billing issues.
- Helped mentor Customer Service new hires, as well as created multiple online guides for billing system navigation.
Front Desk Receptionist
Hampton Inn By Hilton
Waterloo, IA
04.2007 - 05.2008
- Welcomed patrons to hotel and provided pleasant, professional assistance with their requests.
- Received incoming calls and performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents and photocopying materials.
Education
Elementary Education
University of Northern Iowa
Cedar Falls, IASkills
- Attention to Detail
- PC proficient
- Multitasking and prioritization
- Experience with Diverse Student Populations
- Collaborative and Team-Oriented
- Time management proficiency
Timeline
Food Service Worker
Lisbon Community School District
08.2019 - Current
Help Desk Associate
US Cellular Wireless
08.2009 - 05.2014
Front Desk Receptionist
Hampton Inn By Hilton
04.2007 - 05.2008
Elementary Education
University of Northern Iowa
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