Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ford

Stanwood,IA

Summary

Highly-motivated employee with desire to take on new challenges. Dedicated to cultivating positive student, family and staff connections. Conscientious and self-directed professional with a strong work ethic; adept at mastering new skills.

Overview

17
17
years of professional experience

Work History

Food Service Worker

Lisbon Community School District
Lisbon , IA
08.2019 - Current
  • Prepare and serve breakfast and lunch meals according to menu plans, nutritional standards and recipes.
  • Serve students, staff, and guests with friendliness and professionalism.
  • Participate in ongoing training to enhance job skills and knowledge.
  • Multi-task in order to provide exceptional service in a fast-paced environment.

Help Desk Associate

US Cellular Wireless
Marion , IA
08.2009 - 05.2014
  • Utilized multiple computer programs to resolve escalated customer complaints regarding billing and service issues.
  • Provided guidance to Customer Service associates regarding company policy, the location of intranet resources, and advanced billing issues.
  • Helped mentor Customer Service new hires, as well as created multiple online guides for billing system navigation.

Front Desk Receptionist

Hampton Inn By Hilton
Waterloo , IA
04.2007 - 05.2008
  • Welcomed patrons to hotel and provided pleasant, professional assistance with their requests.
  • Received incoming calls and performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents and photocopying materials.

Education

Elementary Education

University of Northern Iowa
Cedar Falls, IA

Skills

  • Attention to Detail
  • PC proficient
  • Multitasking and prioritization
  • Experience with Diverse Student Populations
  • Collaborative and Team-Oriented
  • Time management proficiency

Timeline

Food Service Worker

Lisbon Community School District
08.2019 - Current

Help Desk Associate

US Cellular Wireless
08.2009 - 05.2014

Front Desk Receptionist

Hampton Inn By Hilton
04.2007 - 05.2008

Elementary Education

University of Northern Iowa
Emily Ford