Highly-motivated employee with desire to take on new challenges. Dedicated to cultivating positive student, family and staff connections. Conscientious and self-directed professional with a strong work ethic; adept at mastering new skills.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Lisbon Community School District
Lisbon, IA
08.2019 - Current
Prepare and serve breakfast and lunch meals according to menu plans, nutritional standards and recipes.
Serve students, staff, and guests with friendliness and professionalism.
Participate in ongoing training to enhance job skills and knowledge.
Multi-task in order to provide exceptional service in a fast-paced environment.
Help Desk Associate
US Cellular Wireless
Marion, IA
08.2009 - 05.2014
Utilized multiple computer programs to resolve escalated customer complaints regarding billing and service issues.
Provided guidance to Customer Service associates regarding company policy, the location of intranet resources, and advanced billing issues.
Helped mentor Customer Service new hires, as well as created multiple online guides for billing system navigation.
Front Desk Receptionist
Hampton Inn By Hilton
Waterloo, IA
04.2007 - 05.2008
Welcomed patrons to hotel and provided pleasant, professional assistance with their requests.
Received incoming calls and performed data entry into computer systems to maintain accurate records of customer information.
Provided administrative support such as filing documents and photocopying materials.