Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Emily Freeze

High School Student
Concord,North Carolina

Summary

Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer service and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

3
3
years of professional experience

Work History

Waitress

Johnny Rogers BBQ And Burgers
Concord, NC
06.2021 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

HVAC Assistant

CJ's Services Unlimited
Concord, NC
05.2019 - 06.2021
  • Used tools to install, connect and adjust thermostats, humidistats and timers.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Connected heating or air conditioning equipment to water, fuel or refrigerant sources to form complete circuits.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Installed components to improve HVAC system performance.

Education

High School Diploma -

Jay M Robinson High School
Concord, NC
06.2023

Skills

  • Cool Under Pressure
  • Food and Beverage Service
  • Transactions and Cash Handling
  • Warm and Friendly
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Team Player
  • Able to Lift 30 Pounds
  • Guest Satisfaction
  • Greeting and Escorting Guests
  • Phone Inquiries
  • Accuracy and Efficiency

Hobbies

I am an athlete of 7 proud years. I started playing volleyball back in 2016. It all began when I became interested in the sports world, I tried to play a couple different sports until I finally found my click. It started out as simply just the team at Winkler Middle School and recreational volleyball. Then it moved up to the JV and varsity team at Jay M Robinson High School. I have also been playing travel volleyball for Lake Norman (LKN) for 2 years now. I also just finished my beach volleyball season with their program where I won 2nd place in our beach volleyball tournament. I would like to make volleyball into a career, whether its playing in college and on a professional level, or just simply being a coach to show people how great of a sport it is and how it brings people together.

Timeline

Waitress

Johnny Rogers BBQ And Burgers
06.2021 - Current

HVAC Assistant

CJ's Services Unlimited
05.2019 - 06.2021

High School Diploma -

Jay M Robinson High School
Emily FreezeHigh School Student