Emily Fricker
Chapel Hill,NC
Summary
I am experienced in office management and being a crew member with a strong work ethic and noted customer service skills. Being reliable and able to multitask in an organized fashion allows growth within the workforce. These skilled granted me to become a manager quickly or work efficiently as a crew member. I prefer consistent scheduling, strong communication between the team, and an enthusiastic workplace!
Overview
10
10
years of professional experience
Work History
Crew Member
Mountain View Marina
05.2023 - 08.2023
- Collaborated with a diverse team to support marina operations, including boat maintenance, fueling, boat rentals, front desk reception
- Assisted with docking and undocking boats, ensuring the safety of both customers and equipment
- Responded to customer inquiries and provided exceptional service, contributing to a positive customer experience
- Participated in regular maintenance tasks and contributed to a clean and organized marina environment
- Managed boat, kayak, and paddleboard rentals which included paperwork, check-in and check-out, payments, an expert understanding of policies and contracts, and operating motor vehicles.
Kennel and Office Manager
The Woof Den
11.2021 - 08.2022
- Managed the daily operations of a busy kennel facility, overseeing the care and well-being of various dog breeds
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained a streamlined reservation system, improving customer satisfaction and occupancy rates
- Handled administrative tasks, including customer inquiries, scheduling, and billing
- Supervised kennel staff, providing training and feedback and fostering a positive work environment
- Ensured compliance with health and safety regulations for both animals and staff.
Barn Assistant Manager
Cherry Acre Farms
11.2013 - 11.2021
- Oversaw daily barn operations, managing feeding schedules, cleaning routines, and maintenance tasks
- Trained and supervised a team of barn hands, ensuring efficient and safe work practices
- Coordinated with veterinarians and farriers for animal health and maintenance needs
- Maintained accurate records of animal care, inventory, and expenses
- Implemented safety protocols and participated in emergency preparedness drills
- Assisted in the planning of yearly shows, camps, and events
- Organized large events, check-in, payments, scheduling, and operations while making sure everything ran smoothly
Education
Bachelors of Science in Psychology And Anthropology -
University of North Carolina At Chapel Hill
Chapel Hill, NC2026
Associate in Arts -
Gaston College
Gastonia, NC2022
High School Diploma -
Lincoln Charter School
Denver, NC2022
Skills
- Team Leadership and Supervision
- Animal Care and Handling
- Customer Service
- Operations Management
- Attention to Detail
- Multitasking
- Teamwork and Collaboration
- Time Management
Affiliations
- University of North Carolina Panhellenic Organization
- Member of Kappa Kappa Gamma: 2022 - present
Timeline
Crew Member
Mountain View Marina
05.2023 - 08.2023
Kennel and Office Manager
The Woof Den
11.2021 - 08.2022
Barn Assistant Manager
Cherry Acre Farms
11.2013 - 11.2021
Bachelors of Science in Psychology And Anthropology -
University of North Carolina At Chapel Hill
Associate in Arts -
Gaston College
High School Diploma -
Lincoln Charter School
Similar Profiles
Jennifer SebringJennifer Sebring
Receptionist/Assistant Office Manager/Treatment Coordinator at Mountain View/Sky View DentalReceptionist/Assistant Office Manager/Treatment Coordinator at Mountain View/Sky View Dental
Jade LeeJade Lee
Reliever at Marina View SchoolReliever at Marina View School
CHRISTIE HOPPERCHRISTIE HOPPER
Bar Manager /Head Bartender (Summers Only) at Harbors View MarinaBar Manager /Head Bartender (Summers Only) at Harbors View Marina