Emily Furgiuele
Clovis,CA
Summary
Dispatcher with experience in emergency communications, ambulance dispatch, and high-pressure environments. Skilled in call prioritization, critical information gathering, and coordinating rapid response with police, fire, and EMS. Background in environmental safety, hazardous materials, and logistics supports strong situational awareness and decision-making. Proven ability to remain calm, communicate clearly, and manage multiple incidents simultaneously while maintaining accuracy and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Medical & Fire Dispatcher
American Ambulance, Fresno, CA
02.2024 - Current
- Performs as the secondary PSAP in the 9-1-1 system scheduling emergent and non-emergent transports
- Provides pre-arrival instructions for callers prior to emergency responders arrival
- Handle multiple tasks simultaneously, with frequent interruptions and distractions in a high stress environment
- Detailed record keeping
- Communicate clearly and tactfully, both orally and in writing
- Relate effectively with people of a variety of cultures, languages and disabling conditions
- Receive, retain and use large quantities of information to evaluate situations using sound judgment to provide the appropriate response
- Type from auditory sources
- Geographical knowledge of all counties where service is provided; locating callers and providing directions
- Ability to work rotating shifts including evenings, weekends and holidays
Insite Compliance (Safety) Specialist
Clean Harbors Environmental, San Jose, CA
08.2023 - 12.2023
- Ensures Health and Safety is being followed and that California waste regulations Title 22 are met
- Review and check incoming manifests and LDR’s and manages OFFC’s, documents, maintain spreadsheets
- Conducts toxic vapor testing of all facilities with FID Analyzer
- Maintains weekly inspections of labs/facilities, correct and report any discrepancies and incidents
- Assists with RCRA/DOT and OSHA training modules
- Provides new-hire compliance training
- Hazardous waste handling, labeling, transporting, loading, and offloading
- Provides loading instructions, directions, and anything needed to complete loading
Intermodal Carrier & Rail Operations Representative
Coyote Logistics, Memphis, TN
05.2018 - 01.2021
- Coordinates and dispatches daily outbound Intermodal shipments for designated regions
- Provides equipment, gate reservations, and rail billing as needed for drivers
- Hazmat shipping; billing, coding, compliance
- Serves as first point of contact for both internal reps, customers, and external carriers
- Negotiates freight rates
- Ensures all loads are in compliance with applicable hours of service regulations
- Records/tracks all loads in software system, updating with BOL’s, and maintaining spreadsheets
- Provides loading instructions, directions, and anything needed to complete loading
- Oversees large Intermodal container pool accounts
- Stays up to date on yard inventory, truck capacity, driver regulations, and geography of pickup/delivery regions
Dispatcher
Rural/Metro, Milpitas, CA
02.2015 - 04.2016
- Maintained professional telecommunication contact with field units and other agencies comprising emergency service networks to communicate activities of personnel
- Monitored the floor of operations; employee activity, providing guidance and support as needed
- Ensuring timely, effective, and efficient deployment of all resources
- Triaged all incoming requests for service and input data into CAD system
- Channelled all emergency and non-emergency calls to appropriate personnel
Education
Certificate of Completion -
Chevron Richmond (ROP) Process Plant Operator
01.2017
High School Diploma -
Milpitas Adult School
Milpitas, CA01.2016
Skills
- Emergency call handling & prioritization
- CAD systems & multi-line dispatch operations
- Radio communications & interagency coordination
- De-escalation & crisis communication
- Rapid decision-making in high-stress environments
- Accurate data entry & incident documentation
Certification
EMD
EFD
IAED
CPR
Timeline
Emergency Medical & Fire Dispatcher
American Ambulance, Fresno, CA
02.2024 - Current
Insite Compliance (Safety) Specialist
Clean Harbors Environmental, San Jose, CA
08.2023 - 12.2023
Intermodal Carrier & Rail Operations Representative
Coyote Logistics, Memphis, TN
05.2018 - 01.2021
Dispatcher
Rural/Metro, Milpitas, CA
02.2015 - 04.2016
Certificate of Completion -
Chevron Richmond (ROP) Process Plant Operator
High School Diploma -
Milpitas Adult School