Emily Heatley
Vermilion,OH
Summary
Dedicated and reliable insurance representative with over five years of experience providing exceptional service to USAA members by expertly addressing their insurance needs. Progressed from Insurance Professional III to Insurance Professional I. Seeking an opportunity to further professional growth in a position as a Business Insurance Agent I.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Professional I
United Services Automobile Association
11.2020 - Current
- Thoroughly explains coverages on automobile, homeowners, and valuable personal property policies.
- Provides exceptional customer service to USAA members and their affiliates.
- Properly underwrites insurance policies by evaluating and analyzing risks of insured assets.
- Utilities tools and resources available to support members with minimal assistance.
- Provides advice on available insurance products and services by attentively listening and paying attention to member’s needs.
- Minimizes escalation and callbacks by utilizing de-escalation techniques.
Legal Assistant II
4th Judicial District Attorney’s Office
05.2019 - 11.2020
- Assisted attorneys in preparing for trial by inputting data into Action, issuing subpoenas, and ordering all necessary evidence.
- Released all discovery to defense counsel when requested.
- Compiled and shared charging documents of a case with the Colorado Mental Health Institute at Pueblo.
- Filed and kept track of civil forfeiture proceedings within the court system.
- Created trial binders for the deputy district attorneys in preparation for trial.
Legal Assistant I
4th Judicial District Attorney’s Office
01.2018 - 05.2019
- Collaborated with multiple departments to collect and organize legal documents and multi-media evidence.
- Maximized overall productivity by enthusiastically aiding other legal assistants during times of excessive workflow.
- Fabricated various motions such as Motions for Discovery and Petition for Writ of Habeas Corpus using Microsoft Word.
- Communicated with complainants by telephone and email to notify of upcoming court dates and answer general inquiries.
Education
Associate of Arts - Paralegal Studies
Liberty University
Lynchburg, VA07-2017
Skills
- Customer Service
- Underwriting
- Goal-Oriented
- Active listening
- Deepening Membership by Bundling Products
- Excellent communication
Certification
Associate in Insurance
Timeline
Insurance Professional I
United Services Automobile Association
11.2020 - Current
Legal Assistant II
4th Judicial District Attorney’s Office
05.2019 - 11.2020
Legal Assistant I
4th Judicial District Attorney’s Office
01.2018 - 05.2019
Associate of Arts - Paralegal Studies
Liberty University
OTHER WORK EXPERIENCE
- Fine Jewelry Clerical Associate, 10/2011 to 07/2012, Macy’s, El Paso, TX
- Sales Associate, 03/2010 to 08/2010, Biggs Shoppette, Fort Bliss, TX
- Lifeguard, 04/2008 to 01/2009, Kalahari, Sandusky, OH
- Crew Member, 07/2008 to 03/2009, Wendy’s, Vermilion, OH
- Concessions Worker, 10/2007 to 11/2009 Lorain Palace Theatre, Lorain, OH