Results-driven professional with a strong background in operational strategies and training development. Skilled in problem-solving and fostering team performance, consistently improving service delivery and member engagement.
Work History
Executive Assistant
1 Year 11 Months
ABC Marketing Group | 03.2020 - 02.2022
Managed executive schedules, ensuring efficient time allocation for meetings and appointments.
Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
Developed and maintained filing systems, enhancing document retrieval processes for the team.
Prepared comprehensive reports and presentations, supporting strategic decision-making initiatives.
District Manager
3 Years 10 Months
Planet Fitness | 04.2016 - 02.2020
Led operational strategies to enhance member engagement and retention across multiple locations.
Developed training programs for staff, improving service delivery and member satisfaction.
Implemented performance metrics, driving accountability and consistent operational excellence.
Oversaw budgeting processes, optimizing resource allocation to maximize profitability.
Food and Beverage Supervisor
2 Years 5 Months
Tim Hortons | 05.2013 - 10.2015
Supervised daily operations, ensuring exceptional service quality and adherence to brand standards.
Trained and mentored new staff on food safety practices and customer service protocols.
Implemented inventory control procedures, minimizing waste and optimizing stock levels.
Coordinated scheduling and workflow to enhance team efficiency during peak hours.
Education
Bachlors Business Administration - Business Administration
North Carolina Central University | Durham, NC | 04-2018
Honor Roll 2016
3.9 GPA
Skills
Executive support
Administrative support
Office management
Strong problem solver
Training and coaching
Timeline
Executive Assistant
ABC Marketing Group
03.2020 - 02.2022Read More
District Manager
Planet Fitness
04.2016 - 02.2020Read More
Food and Beverage Supervisor
Tim Hortons
05.2013 - 10.2015Read More
North Carolina Central University
Bachlors Business Administration from Business Administration