Emily Paz
Orlando,FL
Summary
Customer-oriented general manager with several years of experience, focused on increasing production and minimizing downtime. Adaptive and deadline-oriented, with the capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Noodles & Company
Orlando, FL
09.2022 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Monitored progress by establishing plans, budgets and measuring results.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Guided management and supervisory staff to promote smooth operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
South Florida Marketing Specialist
Bolay Fresh Kitchen
Miami, FL
12.2021 - 09.2022
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Prepared and sent proposals to prospective clients.
- Tracked, analyzed and reported on marketing program results.
- Worked with management team to oversee and monitor marketing strategy.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Prepared monthly sales reports to document sales volumes, potential sales and areas of proposed client base expansion.
- Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
Restaurant Manager
Bolay Fresh Kitchen
Miami, FL
12.2020 - 09.2022
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Oversaw training of supervisors to develop leadership and customer service skills.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Managed daily operations and processes for reservations, budgeting and forecasting.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Assistant Manager
Noodles & Company
Orlando, FL
09.2016 - 12.2020
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Maintained current understanding of company offerings to better serve customers and team members.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
Education
Associate of Arts - Education
South Florida State College
Avon Park, FL07.2016
High School Diploma -
Sebring High School
Sebring, FL06.2015
Skills
- Project Planning
- Customer demographics understanding
- Relationship building
- Problem Solving
- Event management and promotion
- Training and development
- Budgeting and cost control
- Conflict resolution
Certification
- ServSafe Manager valid through 2028
References
References available upon request.
Timeline
General Manager
Noodles & Company
09.2022 - Current
South Florida Marketing Specialist
Bolay Fresh Kitchen
12.2021 - 09.2022
Restaurant Manager
Bolay Fresh Kitchen
12.2020 - 09.2022
Assistant Manager
Noodles & Company
09.2016 - 12.2020
Associate of Arts - Education
South Florida State College
High School Diploma -
Sebring High School
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