Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Gnasso

Los Angeles,CA

Summary

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Alfred Coffee
08.2024 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Shift Supervisor

Philz Coffee
07.2023 - 08.2024
  • Supervise daily operations, ensuring high customer satisfaction and efficient workflow
  • Coordinate with suppliers to ensure consistent quality of coffee beans and equipment

Barista

Starbucks
04.2023 - 07.2023
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Cashier

Kith
07.2022 - 03.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant

Sameday Health
08.2021 - 03.2022
  • Analyzed key performance metrics to identify areas for improvement for a tech start-up
  • Utilized data-driven insights to make strategic decisions and enhance overall productivity

Barista

Philz Coffee
07.2020 - 08.2021
  • Consistently met sales targets through upselling techniques
  • Resolved customer concerns promptly, maintaining high satisfaction rates


Education

Bachelor of Science - Medicinal Chemistry

Santa Monica College
Santa Monica, CA
05-2026

Associate of Science - Nursing Science

Los Angeles Valley College
Los Angeles
12-2020

Skills

  • Labor and food cost control
  • Attendance oversight
  • Safety reviews
  • Shift reporting
  • Employee training

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Shift Supervisor

Alfred Coffee
08.2024 - Current

Shift Supervisor

Philz Coffee
07.2023 - 08.2024

Barista

Starbucks
04.2023 - 07.2023

Cashier

Kith
07.2022 - 03.2023

Assistant

Sameday Health
08.2021 - 03.2022

Barista

Philz Coffee
07.2020 - 08.2021

Bachelor of Science - Medicinal Chemistry

Santa Monica College

Associate of Science - Nursing Science

Los Angeles Valley College
Emily Gnasso