Emily Gonzalez
Visalia,California
Summary
Proven track record of enhancing customer satisfaction and client independence at Walmart and Price Eldery, respectively. Leveraged time management and computer skills to streamline processes and improve service delivery. Excelled in fostering stakeholder relationships and managing complex behaviors, significantly boosting engagement and well-being through strategic initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Walmart
10.2021 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Direct Support Caregiver
Price Eldery
01.2020 - 07.2021
- Increased client independence by teaching essential self-care skills such as grooming, dressing, and toileting.
- Assisted with medication administration, ensuring proper dosages and adherence to physicians'' instructions.
- Facilitated social interactions for clients, organizing outings and activities that promoted community involvement.
- Improved clients'' physical well-being through regular exercise routines and mobility assistance.
- Managed complex behaviors effectively using de-escalation techniques and positive reinforcement strategies.
Education
Bachelor of Science - Biology
California State University - Fresno
Fresno, CA05.2025
Associate of Science - Biological And Physical Sciences
Porterville College
Porterville, CA05.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Certification
- Licensed Phlebotomy Technician
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Associate
Walmart
10.2021 - Current
Direct Support Caregiver
Price Eldery
01.2020 - 07.2021
Bachelor of Science - Biology
California State University - Fresno
Associate of Science - Biological And Physical Sciences
Porterville College
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