Emily Gonzalez
Pickerington,OH
Summary
Motivated student at The Ohio State University of Newark pursuing a Bachelor of Arts in Psychology, with the goal of becoming a Trauma Therapist. Strong problem-solving abilities, thirst for knowledge, and exceptional communication skills. Committed to contributing to team success and delivering positive outcomes. Eager to embrace new challenges and advance organizational objectives with unwavering dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Roosters | We Be Wings Franchise
09.2021 - Current
- Customer Service: Provided hospitable service by seating and greeting customers, taking orders, and addressing any inquiries or concerns to ensure a memorable dining experience
- Sales and Order Management: Accurately took food and beverage orders, promoted menu items based on preferences or dietary needs, communicated orders to kitchen or bar staff, and ensured timely delivery of orders to customers
- Team Collaboration: Worked closely with kitchen staff, bartenders, and other servers, ensuring smooth operations and efficient service
- TIPS certificate: I obtained my TIPS certificate in October 2022
- Training included the understanding of alcohol laws, recognizing signs of intoxication, and handling difficult situations in terms of alcohol
Carryout Lead
Roosters | We Be Wings Franchise
07.2022 - 05.2023
- Team Leadership: Directed and motivated a team of 5-6 hosts to accurately take carryout orders, assemble orders, process transactions, and provide a positive customer experience
- Task Delegation: Assigned tasks and responsibilities to hosts based on their skills and strengths
- Responsible for ensuring the correct timing of employee breaks and managing their labor hours
- Training and Development: Providing training and mentoring to new and existing hosts, helping them develop skills and improve performance
- Problem Resolution: Addressed and resolved issues with customers' concerns by providing understanding communication and effective solutions
- Cash Handling: Balanced the cash register and resolved any discrepancies
Barista
Starbucks
10.2019 - 09.2021
- Customer Service: Provided hospitable customer service by greeting customers, taking orders, and addressing their needs and concerns to ensure a positive experience
- Created positive rapport with customers by engaging beyond a standard customer service interaction and memorizing their repeated beverages
- Beverage Preparation: Prepared a variety of beverages
- Including espresso-based hot, iced, and frozen drinks
- As well as teas and specialty drinks
- Beverage preparation would include the completion of quarterly training to ensure the memorization of new or changed recipes
- Cash Handling: Operated the cash register, processed transactions accurately, handled cash, and provided change
- Voted "Barista of the Month" twice, due to my engagement with customers and team collaborations
Barista
Depot St. Coffeehouse
08.2018 - 09.2019
- Customer interactions: Provided hospitable customer service by greeting, taking orders, and addressing needs and concerns to ensure a positive experience
- Beverage preparation: Prepared various drinks including espresso-based, hot, iced, and frozen. As well as smoothies, teas, and specialty drinks
- Memorizing and following recipes to ensure consistency
- Cash Handling: Operated the cash register, processed transactions accurately, handled cash, and provided change
Education
Associate's degree - PSYCHOLOGY
Columbus State Community College
Columbus, OH08-2024
Skills
- Customer Service
- Conflict Resolution
- Active Listening
- Cultural Competency
- Time Management
- Strong work ethic
Certification
TIPS Certification, 10/01/22, 10/01/24
Languages
American Sign Language
Limited Working
Timeline
Carryout Lead
Roosters | We Be Wings Franchise
07.2022 - 05.2023
Server
Roosters | We Be Wings Franchise
09.2021 - Current
Barista
Starbucks
10.2019 - 09.2021
Barista
Depot St. Coffeehouse
08.2018 - 09.2019
Associate's degree - PSYCHOLOGY
Columbus State Community College
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