Emily Goshorn
Grand Rapids,MI
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Forefront Dermatology
Grand Rapids, MI
11.2022 - Current
- Educated patients on skin care procedures and post-treatment instructions clearly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Supported dermatologists during examinations and minor surgical procedures to ensure timely patient care.
Server
La Créme
Zeeland, MI
08.2021 - 05.2024
- Collaborated with kitchen staff to ensure timely food delivery and quality service.
- Assisted with training new staff members on proper customer service techniques.
- Monitored guest satisfaction and addressed concerns immediately.
- Provided excellent customer service in fast-paced dining environment.
Dance Teacher
Ohana Dance Company
Hudsonville, MI
08.2018 - 03.2023
- Instructed students in proper technique, terminology and performance of various styles of dance.
- Planned choreography for group performances and recitals.
- Provided constructive feedback to students to improve their performance.
Front Desk Agent
CityFlats Hotel
Holland, MI
12.2018 - 10.2020
- Managed reservations using hotel management software and updated guest information.
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Coordinated with housekeeping to maintain cleanliness and readiness of guest rooms.
- Operated point-of-sale system for order processing and cash handling.
- Crafted espresso beverages to meet customer preferences and specifications.
Education
High School Diploma -
West Ottawa High School
Holland, MI05-2017
Some College (No Degree) - Occupational Therapy - In Progress
Grand Rapids Community College
Grand Rapids, MISkills
- Electronic health records
- Customer service
- Attention to detail
- Problem solving
- Medical terminology
- Time management
Timeline
Medical Assistant
Forefront Dermatology
11.2022 - Current
Server
La Créme
08.2021 - 05.2024
Front Desk Agent
CityFlats Hotel
12.2018 - 10.2020
Dance Teacher
Ohana Dance Company
08.2018 - 03.2023
High School Diploma -
West Ottawa High School
Some College (No Degree) - Occupational Therapy - In Progress
Grand Rapids Community College
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