Emily Grant
Harrison
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Server
Rustlers SteakHouse
07.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/ Hostess
Bucks Naked BBQ
06.2018 - 05.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelors - Social Behavioral Sciences
The University of Southern Maine
Portland, ME12-2025
Associate of Arts - Liberal Arts
Southern Maine Community College
South Portland, ME05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Team collaboration
Timeline
Server
Rustlers SteakHouse
07.2020 - Current
Server/ Hostess
Bucks Naked BBQ
06.2018 - 05.2020
Bachelors - Social Behavioral Sciences
The University of Southern Maine
Associate of Arts - Liberal Arts
Southern Maine Community College
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