EMILY GRAY
Murrieta,CA
Summary
Dynamic and Energetic Sales Professional with an enthusiasm for client relationships and customer service. Possesses an entrepreneurial self drive, and a strong passion for continuous growth. Overwhelming experience in the Luxury sector. Committed to providing a consistently high level of Luxury customer service, with a strong knack for quickly building rapport with clients.
I have over 20 years of experience competing as an Elite, professional Figure Skater for the United States. Competing at that level demands self-discipline, diligence, and complete commitment.
Overview
24
24
years of professional experience
Work History
Manager of Operations
A Line Boutique
Carlsbad, CA
01.2024 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Luxury Sales A&D
Mega Western Sales
Santa Fe Springs, CA
07.2021 - 12.2024
- Liaised with management to communicate customer feedback and recommendations
- Conduct all Product Training presentations
- Plan Events and Sponsorships though corporate partners
- Host Customer events and trips
- Used product knowledge for handling objections
- Promoted visual presentation standards by keeping Showrooms merchandised
- Generated sales reports and tracked customer data to ensure sales goals were met
- Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel
- Analyzed sales data to identify trends and make recommendations for improvement
- Cultivated relationships with new and existing customers to drive sales
Designer And Merchandiser
Closet World
City of Industry, CA
08.2020 - 06.2021
- Created designs, concepts and sample layouts based on knowledge of layout principles and design concepts
- Rendered design ideas in form of paste-ups or drawings
- Modified designs according to client feedback
- Selected materials and production techniques used for products
- Determined size and arrangement of illustrative material and copy
- Created innovative design packages to elevate and differentiate branding and marketing
- Met with clients to determine marketing and design vision and deliverable timeframes
- Measured height and flatness of relevant machined surfaces
Lead Trainer/ Shift Supervisor
Starbucks
Murrieta, CA
03.2018 - 06.2019
- Managed store closing and opening procedures to ensure safety and security
- Used company tools and resources to train employees
- Cultivated and maintained work culture through team building and positive interactions
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Held team members accountable during shift by effectively coaching to improve performance
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Managed inventory levels and minimized loss, following company systems and guidelines
- Coached and developed staff using variety of soft skills and technical abilities
- Participated in leadership meetings to develop new policies and procedures
- Interviewed and hired employees under guidance of supervisor
Visual Merchandiser
Tory Burch
Costa Mesa, CA
04.2015 - 02.2018
- Executed merchandising and floor moves based on seasonal changes, business needs and trends
- Facilitated sell-off of obsolete and overstock inventory through attractive displays and markdown strategies
- Assessed reports to fulfill merchandising needs and properly showcase key items
- Coordinated with merchandising department to support product allocation and release dates
- Finalized designs to create detailed floor plans for display areas
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins
- Changed displays to promote new product launches and reflect festive or seasonal themes
- Arranged properties, furniture, merchandise, backdrops and other accessories, as showed in prepared sketches
- Developed ideas and plans for merchandise displays and window decorations
- Consulted with store managers, buyers, sales associates, housekeeping staff and engineering staff to determine appropriate placement of displays and products
- Installed booths, exhibits, displays, carpets and drapes, as guided by floor plan of building and specifications
Professional Figure Skating Coach
Anaheim Ice
Anaheim, California
02.2001 - 10.2009
- Developed and implemented individualized training programs for competitive figure skaters.
- Organized practice sessions, monitored progress, and evaluated performance of athletes.
- Encouraged skaters to reach their full potential by providing positive feedback and constructive criticism.
- Motivated athletes during practices by creating a supportive environment that fosters learning and growth.
- Communicated regularly with parents regarding their child's progress or any issues that may arise during practice or competition.
- Attended seminars and workshops related to coaching methods and techniques for continual professional development.
Education
Associate of Arts - Visual Merchandising
F.I.D.M.
Los AngelesSkills
Customer Service
Employee Motivation
Sales Presentations
Problem Solving
Team Leadership
Cross Functional Coordination
Timeline
Manager of Operations
A Line Boutique
01.2024 - Current
Luxury Sales A&D
Mega Western Sales
07.2021 - 12.2024
Designer And Merchandiser
Closet World
08.2020 - 06.2021
Lead Trainer/ Shift Supervisor
Starbucks
03.2018 - 06.2019
Visual Merchandiser
Tory Burch
04.2015 - 02.2018
Professional Figure Skating Coach
Anaheim Ice
02.2001 - 10.2009
Associate of Arts - Visual Merchandising
F.I.D.M.
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