Emily Gray
Portland,OR
Summary
Smart and empathic membership service agent with over 15 years of experience providing friendly and accommodating customer service, accompanied by a proven track record of maintaining professional demeanor.
Overview
15
15
years of professional experience
Work History
ERS/Membership Service Agent
AAA Oregon/Idaho
11.2016 - Current
- Take inbound calls from members regarding roadside service needs which need to be triaged and submitted in a calm and expedient manner
- Used a professional yet empathic tone to calm upset and frantic members in traumatic situations
- Answered membership questions and set up new accounts including processing payments
- Assist members with some IT issues navigating the AAA website, accessing account information and utilizing the travel system online.
Dispatcher/Customer Service
First Transit /TriMet LIFT
05.2013 - 11.2016
- Received and processed ride requests through the city's senior and disabled ride-share program
- Promoted to dispatcher a year later
- Kept vehicles on schedule and provided assistance to drivers including: calling for medical help, giving directions, rerouting, making schedule changes, calling vehicles and drivers in for maintenance and personnel issues
- Provided estimated arrival times for clients and cancelled calls in real time as needed
- Became part of a tight-knit team that worked well together.
Cashier
Dede's Deli
07.2010 - 05.2013
- Provided enthusiastic service to lottery patrons and kept a fun and positive atmosphere
- Routinely kept the bathroom, kitchen and player areas clean and functional
- Prepared light food items and served drinks to players and other customers
- Managed the day-to-day operations of the cash register, including the stocking, balancing and maintaining of inventory
Education
Associate of Arts - Sociology
Portland Community College
Portland, OR06-2005
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Building rapport
Timeline
ERS/Membership Service Agent
AAA Oregon/Idaho
11.2016 - Current
Dispatcher/Customer Service
First Transit /TriMet LIFT
05.2013 - 11.2016
Cashier
Dede's Deli
07.2010 - 05.2013
Associate of Arts - Sociology
Portland Community College
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