Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Emily Grove-Harsh

Grove City,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Plato's Closet
Grove City, OH
04.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Intern

Marriott Hotel
Covington, KY
07.2024 - 08.2024
  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Collaborated with team members to create a comprehensive social media strategy.
  • Set up banquet tables, chairs and other equipment according to event specifications.
  • Provide customer service throughout the event by refilling drinks, clearing dishes and attending to guest needs.
  • Assisted servers in setting up tables for guests.
  • Organized food orders and ensured accuracy of items served to customers.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Provided excellent customer service to ensure satisfaction.

Server Assistant

Longhorn Steakhouse
Grove City, OH
03.2023 - 08.2024
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Set up tables and chairs for parties and large groups.

Kitchen Staff Member/Front of House Employee

SWCA Academy Grill
Grove City, OH
09.2022 - 05.2024
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Set up food items for brunch buffet line.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Monitored inventory of supplies and communicated needs to supervisor.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.

Kitchen Line Cook

Masseys Pizza
Grove City , Ohio
11.2021 - 02.2023
  • Prepare ingredients for cooking, including portioning, chopping, and storing food.
  • Ensure that food comes out simultaneously, in high quality and in a timely fashion.
  • Adhere to all safety and sanitation regulations within the kitchen area.
  • Clean up station and take care of leftover food items according to health code regulations.
  • Keep up with current recipes, techniques, and best practices for food preparation.
  • Maintain a clean working environment by sweeping, mopping floors, taking out trash.

Education

High School Diploma -

Central Crossing High School
Grove City, OH
06-2024

Passport - Culinary / Hospitality Arts

South-Western Career Academy
Grove City, OH
03-2024

Skills

  • Customer Education
  • Hospitality and accommodation
  • Food Preparation
  • Food safety knowledge
  • Health Code Compliance
  • Kitchen Operations
  • Prep work
  • Line Management

Affiliations

  • Served 2022 and 2023 Columbus Zoo Clambake

Certification

  • Servsafe Certified Food Handler 2022
  • Servsafe Certified Person In Charge 2022
  • Servsafe Certified Allergen 2023
  • Servsafe Certified Manager 2023
  • CPR certified 2022

Timeline

Intern

Marriott Hotel
07.2024 - 08.2024

Customer Service Representative

Plato's Closet
04.2024 - Current

Server Assistant

Longhorn Steakhouse
03.2023 - 08.2024

Kitchen Staff Member/Front of House Employee

SWCA Academy Grill
09.2022 - 05.2024

Kitchen Line Cook

Masseys Pizza
11.2021 - 02.2023

High School Diploma -

Central Crossing High School

Passport - Culinary / Hospitality Arts

South-Western Career Academy

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Emily Grove-Harsh