Emily Gurtner
South Charleston
Summary
Detail-oriented Patient Access Specialist with expertise in medical terminology, appointment scheduling, and HIPAA compliance. Committed to enhancing patient experience and streamlining operations for optimized healthcare delivery.
Overview
2
2
years of professional experience
Work History
Patient Access Specialist
WVU Hospital
South Charleston, WV
08.2024 - Current
- Facilitated patient registration and intake processes efficiently, enhancing overall patient experience.
- Managed scheduling of appointments and referrals, ensuring timely access to healthcare services.
- Verified insurance eligibility and benefits, reducing billing discrepancies and improving revenue cycle accuracy.
- Collaborated with clinical staff to streamline patient flow and reduce wait times in the facility.
- Assisted in training new staff members on operational protocols and customer service standards.
- Utilized electronic health record systems to document patient information accurately and securely.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Education
High School Diploma -
John Ehret High School
Marrero, LA05-2012
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Documentation accuracy
Timeline
Patient Access Specialist
WVU Hospital
08.2024 - Current
High School Diploma -
John Ehret High School