Emily Ham
Lafayette,LA
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a role to add immediate value to an organization.
Overview
4
4
years of professional experience
Work History
Office Manager
H&r Block
01.2024 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Delivery Driver
DoorDash
01.2020 - 01.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Outpatient Clinic Receptionist
The Therapy Center
07.2021 - 03.2022
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Streamlined appointment scheduling for improved clinic flow and reduced wait times.
- Improved communication between patients and medical staff with accurate message relay.
- Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
Crew Member
Viva La Waffle
03.2021 - 08.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
High School Diploma -
O. Comeaux High School
Lafayette, LA05.2015
Skills
- Team Supervision
- Bookkeeping
- Staff Management
- Customer Service
- Quality Assurance
- Records Management
Timeline
Office Manager
H&r Block
01.2024 - Current
Outpatient Clinic Receptionist
The Therapy Center
07.2021 - 03.2022
Crew Member
Viva La Waffle
03.2021 - 08.2022
Delivery Driver
DoorDash
01.2020 - 01.2024
High School Diploma -
O. Comeaux High School
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