Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Hanff

Saint Charles,MO

Summary

Billing Specialist adept at posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. I am driven by ensuring that all tasks are prioritized and completed proactively across the entire team I work with. I solve problems before they happen by fostering a culture of strategic and collaborative teamwork and communication. I'm fluent in Microsoft 365 and various scheduling. I'm task and detail oriented, but always put a customer's experience first.

Overview

19
19
years of professional experience

Work History

Billing Associate

Fgm Logistics
East Saint Louis, IL
07.2021 - Current
  • Executed account updates and noted account information in company data systems.
  • Reconciled financial accounts using Profit Tools software.
  • Communicated with customer service and dispatch department members to assist with and remedy billing issues.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Updated customer information in the accounting system on a regular basis.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Investigated and resolved issues to maintain billing accuracy.

Assistant Floral Manager

Schnucks
Chesterfield, MO
05.2015 - 07.2021
  • Drove Customer Satisfaction scores to exceeding targets
  • Coordinated delivery process routing and communication
  • Completed Inventory audits and ordering process
  • Reported business performance updates to management
  • Set action plans and measured individual performance
  • Communicated with vendors on weekly basis to maintain sufficient merchandise
  • Assisted with weekly scheduling
  • Completed merchandising audits
  • Organized invoices
  • Checked in new giftware
  • Created an organized filing system to improve invoice and document accuracy
  • Assisted stores with pricing and inventory discrepancies.

Shift Leader

Great Clips
01.2011 - 10.2015
  • Led a team of 15 to record customer delight metrics
  • Completed Sanitary and Safety process execution checklists
  • Responsible for scheduling forecasts and completed payroll
  • Ordered supplies and sales inventory
  • Managed cash deposits and accounting logs.

Warehouse Associate/Wireless Expert

Best Buy
01.2006 - 01.2011
  • Checked in deliveries and vendors
  • Verified the accuracy of deliveries, invoices and inventory
  • Communicated with customers about special orders
  • Informed customers and employees on newest trends in wireless technologies.

Administrative Manager

Lindenwood University NCAA Lacrosse
01.2005 - 01.2007
  • Managed all logistics for 100+ student athletes and staff
  • Scheduled travel, lodging, per diem, and food for all travel
  • Handled live stat reporting and long-term data keeping
  • Planned remote I.T
  • Hardware and connections (meetings)
  • Owned Athletic trainers schedules and supplies
  • Managed Student scholastic program.

Education

Cosmetology and Management -

Regency Beauty Academy
01.2010

Bachelor of Business Administration -

Lindenwood University
01.2007

Skills

  • ADMINISTRATION
  • MICROSOFT 365
  • SCHEDULING
  • CLIENT SATISFACTION
  • VERBAL AND WRITTEN COMMUNICATION
  • EFFICIENT AND DETAIL ORIENTED
  • INVOICE PROCESSING

References

  • Chris Glover, Account Executive at Suse 314-406-9586
  • Mary Ellen Hanff, Vice President at FGM Logistics 314-374-6344
  • Kim Adams, Flora Manager Schnucks 314-303-6948

Timeline

Billing Associate

Fgm Logistics
07.2021 - Current

Assistant Floral Manager

Schnucks
05.2015 - 07.2021

Shift Leader

Great Clips
01.2011 - 10.2015

Warehouse Associate/Wireless Expert

Best Buy
01.2006 - 01.2011

Administrative Manager

Lindenwood University NCAA Lacrosse
01.2005 - 01.2007

Cosmetology and Management -

Regency Beauty Academy

Bachelor of Business Administration -

Lindenwood University

Similar Profiles

CREATE PROFILE
Emily Hanff