Emily Harris
Lawrenceville,GA
Summary
Experienced Customer Care Specialist focused on providing excellent business and customer support. Adept at quickly learning new ideas and processes. Proven track record of managing multiple responsibilities while developing strong business relationships.
Overview
14
14
years of professional experience
Work History
Specialist, Customer Care
BOEHRINGER INGELHEIM
11.2015 - Current
- Instrumental in developing order management process for PetIQ, a $500 million-dollar account.
- Maintain strong customer relationships through consistent communication and attentive service.
- Communicate with Demand Planning, Logistics, and Distribution Account Management and Inventory control to facilitate order management for Cattle, Swine and Home Delivery accounts
- Collaborate with Cattle Marketing and Sales teams to process New Practice Program orders, Sample request, Marketing promotion orders and product allocations.
- Individual winner of three Make it Happen Awards, and winner of two Make it Happen Awards as part of Cattle Channel Poultry and Swine Team.
- Winner of 2024 and 2019 Excellence in Customer Care Awards for outstanding work with PetIQ.
- Obtained developmental roles with Quality and Pricing Teams.
Assistant Director
NATURAL BODY SPA AND SHOP
08.2010 - 10.2015
- Led team of 15 wellness professionals in daily operations and special projects
- Trained and mentored new employees on industry practices and business operations.
- Contributed to review of all team members through performance evaluations; set strategies for productivity and incentive programs to include support staff and service providers
- Maintained service staff levels to reflect seasonality and business growth
- Integral in conflict resolution process
- Created client focused events and programs
Education
Bachelor of Arts - Anthropology
UNIVERSITY OF GEORGIA
ATHENS, GEORGIASkills
- Customer Relations
- Expert Problem Solving
- Proficient in Word/Excel, Salesforce and SAP
- Idea Development and Brainstorming
- Strong written and verbal communication
Timeline
Specialist, Customer Care
BOEHRINGER INGELHEIM
11.2015 - Current
Assistant Director
NATURAL BODY SPA AND SHOP
08.2010 - 10.2015
Bachelor of Arts - Anthropology
UNIVERSITY OF GEORGIA
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