Summary

Overview

Work History

Education

Skills

Technology Skills

Timeline

Greg A. Janowiak

Chicago,IL

Summary

An energetic, upbeat, personable, and motivated professional with a highly successful track record in Customer Care, Inside Sales, and Corporate Collections. Exceptional multi-tasking skills. Proficient MS Office application skills, as well as a diverse amount of experience with various other ERP programs and software. Strong analytical and organizational techniques. Flexible and versatile – able to excel when under pressure. A natural leader.

Overview

years of professional experience

Work History

Inside Sales Specialist / Customer Care Specialist

Guardian Equipment

Chicago, IL

01.2026 - 04.2026

Maintaining Customer Accounts for this Eyewash and Safety Equipment company.
Handle day-to-day customer contact via phones, and emails.
Responsible for purchase order review, scheduling, and follow up.
Maintaining and updating all customer files.
Liaison between the customer, management, sales and production.
Maintaining Inventory for each account and determining how to organize and structure the requirements for each order.

Inside Sales Specialist / Account Manager

Harris Steel

Cicero, IL

09.2024 - 12.2025

Maintaining Customer Accounts for this steel coil sales and slitting company.
Handle day-to-day customer contact via phones, and emails.
Responsible for purchase order entry, scheduling, and follow up.
Maintaining and updating all customer files.
Liaison between the customer, management, sales and production.
Maintaining Inventory for each account and determining how to organize and structure the steel coils for each order.
Steel coil sales and slitting company.

Customer Service Specialist

Protectoseal Company

Bensenville, IL

03.2015 - 08.2024

Maintained Customer Accounts for this international commercial and industrial safety equipment company.
Handled day-to-day customer contact via phones, and emails.
Responsible for purchase order entry, quotes, expediting, and follow up.
Maintained and updated all customer files.
Issued and maintained RMAs and Complaints as necessary.
Worked as liaison between the customer, the sales team, and the production plant.
Training of all new customer service reps, as well as assisting in the training of various outside salespeople.
Authored and maintained training manuals and materials for inside sales dept.
International commercial and industrial safety equipment company.

Customer Success Specialist /National Account Manager

ITW Fluids North America

Glenview, IL

07.2008 - 03.2015

Maintained Customer Accounts for this international metal working and mold release supply corporation.
Handled day-to-day customer contact via phones, faxes, and emails.
Responsible for purchase order entry and follow up.
Maintained and updated all customer files.
Issued and maintained RMAs and Complaints as necessary.
Worked as liaison between the customer, management, sales, and production.
Trained all new customer service reps, as well as assisting in the training of various outside salespeople.
International metal working and mold release supply corporation.

Education

Albert G. Lane Technical High School

Chicago, IL

Skills

Customer Relations

CRM proficiency

Upselling and cross selling

Organized and efficient

Attention to detail

Cheerful and energetic

Exceptional customer service

Verbal and written communication

Driven

Adept multi-tasker

Data entry

Issue resolution

Tenacious follow-up

Organized and meticulous

Data Entry

True Customer Follow Up

Organizational Aptitude

Inside Sales Training

Business Developement

Returns Management